Human Resources Service Desk

  • Omni Hotels
  • Dallas, TX, USA
  • Dec 05, 2018
Hospitality / Restaurant / Food Service

Job Description

Job Description

This role will be responsible for supporting the Omni Service Center Human Resources functions (Benefits, Compensation, Talent Acquisition) by performing key data analysis and system improvement functions. The Omni Service Center (OSC) serves as the corporate headquarters for Omni Hotels & Resorts, a luxury hotel company regarded as an "employer of choice" in the hospitality industry driven by its exceptional, family-oriented culture, commitment to career development and delivery of award-winning, authentic experiences


• Health & Welfare
o Ongoing and new hire hours check
o Reconciliation and approver for Office Service Center PTO

• Compensation
o Compile and provide data for requested wage survey participation
o Provide support as necessary for requirements of legal entities such as DOL/OFCCP
o Annual EEO-1, Vet-4212 reporting
o Calculate annual HICS salary ranges
o Collect and report compensation data by utilizing HICS and other survey programs
o Recommend or generate Business Intelligence reports as requested by field
o Team with HR Generalist to create and maintain annual review spreadsheets
o Provide technical assistance to end users through ticketing system

• Talent Acquisition
o Provide user administration for the applicant tracking system, iCIMS, by serving as a help desk for the field, managing iForms, working on system improvements, and collaborating with iCIMS stakeholders
o Provide user administration for the background check vendor and provide assistance to users across the field
o Work directly with America's Job Exchange to ensure company's requisitions are being posted compliantly
o Flag negative reviews on Glassdoor to ensure positive, accurate information is displayed on company page


• Bachelor's degree
• UltiPro experience preferred
• ICIMS experience preferred
• Experience with HR data and systems
• Intermediate to Advanced Excel skill (macros, v-lookup, pivot tables, formulas, etc.
• Ability to interpret data and make necessary decisions to address issues and identify trends
• Ability to multi-task
• High attention to detail

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to