Front Desk Agent

  • Omni Hotels
  • Bedford, PA 15522, USA
  • Nov 27, 2018
Hospitality / Restaurant / Food Service

Job Description

Location

Bedford Springs Resort



Join our award-winning team of associates at the luxurious and exquisite Omni Bedford Springs Resort. More than just a sought-after destination for travelers worldwide, the Bedford Springs Resort flawlessly combines a rich history and historic charm with all of the modern conveniences one would expect from a four-diamond hotel property. After undergoing a $120 million restoration in 2007, the Omni Bedford Springs Resort offers unparalleled service and amenities to thousands of travelers each year.

Our Omni Bedford Springs associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Bedford Springs Resort may be your perfect match.

Job Description

The Front Desk Agent is responsible for providing friendly, efficient registration, guest settlement and information to all guests, fellow associates and property visitors.

Responsibilities

  • Checking guests in and out; ensuring proper credit is received, special requests are noted and fulfilled and accurate information is established
  • Promoting and selling special hotel programs; must be knowledgeable of ongoing discounts, packages and promotions as well as any rules, restrictions and/or routing
  • Interacting with resort staff in a professional manner; assisting other departments when needed and able
  • Knowledge of all emergency procedures and resort policies
  • Maintaining a house bank, including a daily count and safekeeping at all times
  • Communicating all pertinent information to the Front Office management team and other associates
  • Following set procedures on posting, charges, cashing checks, safe deposits, refunds, gift cards, credit card authorizations and charges
  • Solicitation of guest feedback and empathetic and appropriate response/resolution to guest issues and complaints

HOTEL SPECIFIC FUNCTIONS:
  • Cross-training in PBX and Concierge; assist with Bellstand coverage and possible delivery/storage of luggage
  • Knowledge of related departments, especially Housekeeping

MARGINAL FUNCTIONS:
  • Respond to any reasonable task as assigned by supervisor or manager
  • Assist in other departments as needed
  • Attend monthly departmental meetings
  • Ability to stand for extended periods of time

TOOLS/EQUIPMENT:
  • Computer/copier and printer; fax machine
  • Phone system
  • Radio
  • Givex gift card machine
  • Pens and paper
  • Calculator
  • Occasionally bell carts and LodgeNet movie system


Qualifications

  • High School graduate or equivalent; Two years of college education preferred
  • Two years experience in a service industry, preferably in the hospitality industry
  • Excellent oral and communication skills
  • Computer proficiency
  • Pleasant telephone and in-person demeanor