Recreation Supervisor

  • Omni Hotels
  • Bedford, PA 15522, USA
  • Nov 24, 2018
Hospitality / Restaurant / Food Service

Job Description

Location

Bedford Springs Resort



Join our award-winning team of associates at the luxurious and exquisite Omni Bedford Springs Resort. More than just a sought-after destination for travelers worldwide, the Bedford Springs Resort flawlessly combines a rich history and historic charm with all of the modern conveniences one would expect from a four-diamond hotel property. After undergoing a $120 million restoration in 2007, the Omni Bedford Springs Resort offers unparalleled service and amenities to thousands of travelers each year.

Our Omni Bedford Springs associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Bedford Springs Resort may be your perfect match.

Job Description

To oversee the coordination, implementation and entertainment provided by the recreation entertainers, while exceeding guest expectations and creating an aesthetically pleasing atmosphere, and assist in all areas of recreation department

Responsibilities

Essential Functions:
  • Report to work on time an in uniform when scheduled
  • Enthusiastically greet and converse with guests
  • Promote all programs
  • Maintain clear communication with essential departments
  • Actively participate in the assurance of the safety and fun of all programs
  • Assist with general Resort duties as assigned
  • Treat everyone, managers, associates and guests with courtesy and respect at all times
  • Become efficient with the Point Of Sales system
  • Assist with routine cleaning of all recreation areas and equipment (sweeping, mopping, picking up, organizing and keeping track of inventory)
  • Cross utilize in all areas of recreation when scheduled to do so
  • Complete daily checklists in their entirety
  • Properly complete recreation agreements as needed
Hotel Specific Essential Functions:


  • Supervisor Responsibilities - Primary Function
    • Oversee all Recreation associates holding them to established performance standards and excellent customer service
    • Help develop long range plans for the department
    • Using mirror image, lead by example
    • Assist recreation managers in all operational aspects of the recreation department
    • Attend staff department meetings communicating pertinent information to associates and managers
    • Update on a timely basis to the Recreation Managers on all workings of the department
    • To oversee and operate all social and group recreation programs and assist in the maintenance and upkeep of recreation facilities

  • Just For Families Events
    • Create an atmosphere of a themed ambiance to entertain social guests
    • Engage guests at events in different activities
    • Properly take care of and store equipment neatly for easy usage
    • Responsible for upkeep of AV equipment

  • Teen Tours
    • Learn all areas of the tours offered through this program
    • Become efficient in riding a Segway, paddling a Kayak, and controlling a stand up Paddle Board
    • Efficiently react in a first responder way to accidents, injuries, and safety by using first aide
    • Learn facts about property in the nature and sightseeing sense in order to teach teens during tours
    • Appropriately order and retrieve lunch/dinner for camp
    • Oversee the teen room, "Gamers"

  • Deck Attendant
    • Using a hose, rinse off the deck space daily
    • Monitor the cleanliness of the deck space
    • Organize the lounge chairs in an orderly fashion
    • Maintain the lounge chairs with weekly cleaning
    • Maintain the equipment used to clean the deck
    • Update the details of the weather board (sunrise, sunset, high tide, low tide, etc)
    • Respectfully assist guests
    • Assist in maintaining the cleanliness of the information huts
    • Responsible for setting the umbrellas up
    • Collect deck litter and remove full trash bins
    • Appropriately organize the towels in the huts as needed

  • Tally Ho!
    • Properly check in and out guests
    • Appropriately organize the towels in the huts as needed
    • Provide property-wide information to all guests
    • Properly fill out and file recreation agreements
    • Greet guests immediately with undivided attention
    • Up sell retail items
    • Promote activities
    • Maintain the cleanliness of Tally Ho! and other areas utilized by Recreation department


  • Group Recreation
    • Plan and implement agendas, activities, children's camps, etc
    • Work closely with Dir. of Recreation, Supervisors and other associates
    • Independently run programs
    • Professionally represent the department and be a professional point person for group contacts
    • Officiate tournaments
    • Learn the booking procedures of third party companies