Room Service Server PM (PT)

  • Omni Hotels
  • Richmond, VA, USA
  • Nov 09, 2018
Hospitality / Restaurant / Food Service

Job Description


Richmond Hotel

Located in the center of Richmond's financial district and overlooking the James River, The Omni Richmond welcomes its guests with a taste Southern Hospitality. The Omni Richmond is the premier destination for business and leisure travelers alike. Steps away you will find wonderful restaurants, shopping, and entertainment.

Come be a part of an amazing team where we inspire and reward our associates! Every other Friday the Management Team hosts an Associate Appreciation event to show their appreciation for their associates and give them a much deserved break from the work day. The Omni Richmond prides itself on having a bi-annual management training class where current associates participate in a 6 month program to prepare them for advancing their careers.

Job Description

The Server is responsible for assembling and delivering orders to the guest's room.


    • Complete knowledge of service time, menu and specials
    • Prepare, deliver and serve orders using Moments of Service
    • Inquire if additional service is needed
    • Responsible for each check
    • Pick up trays and tables
    • Responsible for set-up, delivery and presentation of amenities
    • Must consult with supervisor on any food pick up difficulty
    • Attend all designated staff meetings and training sessions
    • Complete any tasks and side duties assigned by manager
    • Responsible for maintenance and cleanliness of room service areas
    • Aid guests in locating other areas of the hotel (walk them to the destination if possible)
    • Adhere to cash handling standards
    • Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets
    • Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications


  • Room Service experience is preferred but willing to train
  • Must be able to work a flexible schedule including weekends and holidays
  • TIPs and Food Handler certifications are required prior to starting