Overnight Front Desk Agent/Night Audit

  • Omni Hotels
  • Broomfield, CO, USA
  • Nov 07, 2018
Hospitality / Restaurant / Food Service

Job Description

Location

Interlocken Resort

The Four-Diamond, award-winning Omni Interlocken Resort welcomes you to a retreat into modern luxury. Nestled against the backdrop of the Rocky Mountains, this year-round Colorado resort near Denver offers a wealth of on-site amenities. With its stunning panoramic views of the mountains or valley, unmatched luxuries and the essence of snow-capped mountain tranquility, the Omni Interlocken Resort is sure to sweep you off your feet.

The Omni Interlocken Resort's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Interlocken Resort may be your perfect match.

Job Description

To reconcile the business of the day and ensure a smooth efficient operation of the front desk during the 11:00 PM to 7:00 AM shift.

Responsibilities

  • Performs the required system saves during the night audit shift to ensure a current back-up of the hotel files is available.
  • Posts and audits banquet checks in order of the banquet summary sheet.
  • Reconciles all Food and Beverage outlet postings.
  • Verifies front desk cashier work is balanced.
  • Performs an accurate bucket check of all in-house registration cards.
  • Ensures all guest accounts are accurately posted with room and tax.
  • Performs nightly IBM maintained by monitoring the file sizes and performing weekly and monthly reorgs.
  • Ensures the completion of all H.I.S. night audit functions.
  • Distributes all close day reports and morning reports to the appropriate departments.
  • Transmits accurate data to Corporate.
  • Prepares and distributes the Daily Report (Daily Business Summary DBS).
  • Charges in Micros, prepares and delivers pre-prepared overnight dining entrees.


Qualifications

  • Excellent customer service and problem solving skills.
  • Must have strong communication, computer and organizational skills.
  • Maintain a professional business appearance, attitude, and performance.
  • Prior guest service experience required, preferably hotel front office experience.
  • Must be able to work a variety of overnight shifts, including weekends and holidays.
  • Preferred experience working an overnight shift.