Spa Reservations Agent

  • Omni Hotels
  • Paradise Valley, AZ, USA
  • Nov 01, 2018
Hospitality / Restaurant / Food Service

Job Description

Location

Montelucia Resort and Spa

Nestled at the foot of the picturesque Camelback Mountain in the exclusive enclave of Paradise Valley, the Montelucia Resort & Spa features 253 luxurious guestrooms, 38 suites and two presidential suites. The property's distinctive architecture is inspired by the rich history, white-washed villages and sun-drenched hills of Spain's Andalusia region. The property also includes the award-winning Moroccan inspired Joya Spa, three resort pools and five dining options including the critically acclaimed restaurant, Prado. The resort, which is adjacent to the cities of Phoenix and Scottsdale, offers easy access to golf, recreation, nightlife and entertainment.

Job Description

Responsible for understanding the basic tenets of Rooms Merchandising and integrating that knowledge with Selective Selling Techniques to sell the right rooms to the right customers at the right rate.

Responsibilities

  • Make reservations.
  • Change/cancel reservations.
  • File Reservations and back-up.
  • Handle mail/correspondence.
  • Post advance deposits.
  • Process confirmations.
  • Process 800 number reservations.
  • Process and research travel agency commissions.


Qualifications

Previous reservations or call center experience preferred.