Restaurant Manager

  • Omni Hotels
  • Hilton Head Island, SC, USA
  • Oct 26, 2018
Hospitality / Restaurant / Food Service

Job Description

Overview

Hilton Head Oceanfront Resort

Located on the sugar sand beaches of Hilton Head Island on the southern coast of South Carolina, this oceanfront resort is a tropical paradise unlike anywhere else in this premier destination. The Omni Hilton Head Oceanfront Resort offers beautiful oceanfront views to all of our guests.

Omni Hilton Head's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Hilton Head Oceanfront Resort may be your perfect match.

Job Description

Ensure proper training and supervision of all food & beverage staff, to deliver prompt, courteous service in a manner that complies with Omni Food and Beverage standards and company policies and procedures.

Responsibilities

Guest Experience
  • Consistently ensure maximum guest satisfaction.
  • Be pleasant, smile, and greet all guests, using guest names when obtained
  • Handle all complaints to the guests' satisfaction.
  • Communicate with guests and receive feedback.
  • Monitor timing of guest experience and table turnovers.
  • Adjust all lights and music appropriately for each meal period.
  • Monitor and critique the quality and consistency of the food product.
Leadership and Training
  • Responsible for assigned shift, assisting in overall management of all F&B operations
  • Supervise and coordinate assigned shift.
  • Have full knowledge of all menus and beverage menus
  • Have full knowledge of responsible alcohol service
  • Pre-meal meetings conducted with service staff on a daily basis.
  • Supervision of floor during restaurant operation.
  • Ensure all side-work is completed to maintain a clean environment.
  • Train service personnel to follow rehearsed service scenarios.
  • Demonstrate excellent teamwork with internal associates
  • Assist with schedule, forecast, payroll, Kronos, Medallia, MOS
  • Complete scheduling and maintain productivity of service staff.
  • Coordinate and track Food & Beverage associates for ServSafe Food Handler certification to ensure current certification at all times.
  • Coordinate and track Food & Beverage associates for ServSafe Alcohol certification to ensure current certification at all times.
Restaurant Operations
  • Contribute to the profitability of the restaurant through cost control effectiveness.
  • Perform weekly, monthly and quarterly forecasting.
  • Spot check liquor pars.
  • Order daily supplies.
  • Take food and beverage orders from guests
  • Enter in orders to the computer ensuring accuracy and timeliness
  • Manage walk-up and seated guests appropriately
  • Demonstrate full working knowledge of POS system
  • Expedite table turnover and table resetting.
  • Be familiar with all food and beverage-related procedures and equipment and be able to assist all functions when needed.
  • During service, constantly inspect tabletops, side-stations and tray stands for consistency.
  • Process Accounts Payable invoices for various vendors.
  • Answers office phone greeting internal and external guest.
  • Check voicemails, e-mails and faxes and follow up accordingly.
Sales and Marketing
  • Implement sales promotions, marketing, and merchandising programs.
  • Constantly perform positive up-selling techniques with service staff.
  • Manage and update Open Table with Reservations reviewed on a daily basis.
  • Manage special events.
Safety and Standards
  • Know emergency procedures and work to prevent accidents.
  • Ensure proper function of all service equipment.
  • Enter all maintenance deficiencies in Synergy and follow up
  • Be familiar with and enforce all policies related to liquor liability laws. Specifically: Dramshop Theory - Prohibiting sale of liquor to intoxicated guests.
  • Prohibit sale of liquor to minors.
  • Maintain the physical atmosphere and cleanliness of the restaurant.
  • Ensure staff's uniforms and appearance meet specifications.
  • Know and adhere to all Omni policies, procedures, and standards.


Qualifications

  • Must have Associate Degree or equivalent.
  • 2+ years of experience in a Restaurant Management role.
  • Upscale hotel experience is preferred.
  • Must be able to stand on feet for 8 hours a day.
  • Must have the ability to multitask.
  • Must be able to lift 20 lbs.
  • Prior history utilizing Micros preferred.
  • Three meal dining experience (breakfast, lunch, and dinner) preferred.
  • Understanding of Food and Beverage financials including cost and par controls is preferred.
  • General knowledge of Microsoft Word, Excel, and PowerPoint.
  • Must have a strong attention to detail as well as strong customer service skills.
  • Valid Food Handlers Certificate and a valid TIPs or ServSafe Alcohol Certification.
  • Must be able to work a flexible schedule including weekends and holidays.
  • Innovative ideas to enhance the guest experience in an upscale dining environment.
Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement