Assistant General Manager Events/Operations - US Cellular Center

  • City of Asheville
  • Asheville, NC, USA
  • Oct 26, 2018

Job Description

Summary About Us The City of Asheville is dedicated to providing quality service for the residents and visitors of our beautiful city, nestled in the Blue Ridge Mountains of western North Carolina. Asheville, NC is a thriving mountain city that has a culture enriched in diversity.
The City of Asheville values and respects a diverse community, workforce and ideas, and is committed to promoting an equitable, fair, and just employment environment. Our organization seeks to create and provide access and opportunities to employees, residents and visitors to fulfill their potential through inclusive engagement practices.  All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, sexual orientation, age, disability, genetic information or veteran status.

About Our Opportunity

The City of Asheville is seeking a full-time Assistant General Manager to join the U.S. Cellular Center team to oversee all events and facility operations.  The employee in this position will perform administrative and supervisory work in overseeing the operations of the U.S. Cellular Center Events, Engineering, Maintenance and Production Divisions. The Center has a nearly $4 Million annual operating budget.  Work involves managing all personnel, relationships with contractors, vendors, clients and the general public. You must be able to exercise independent judgment, discretion, and initiative in completing assignments. You must also exercise tact and courtesy in frequent contact with City officials, client and employees and the general public. Work is performed with considerable independence under limited supervision of the U.S. Cellular Center General Manager and is evaluated through observation, conferences, review of work performed, efficiency of staff and public approval.  

This is an exempt position working 37.5  hours per week.
Must be willing to work event schedules including nights, weekends and holidays as needed.

This position is posted until filled with applications reviewed as received. 
Essential Duties & Responsibilities Essential Duties and Responsibilities:
  • Schedules, supervises, hires, disciplines and coaches all staff in the facility's events, engineering, maintenance and production divisions.  
  • Overall responsibility for all event operations; advance and execute client needs for all events.
  • Coordinate event client needs within assigned divisions while working with Ticket Office and Food & Beverage teams per event contract.  
  • Direct responsibility for day to day operation of the building.  manage and coordinate contractors, house staff, external city department support staff.
  • Oversee annual maintenance contracts for items such as, but not limited to; Chillers, Boilers, Elevator, POS System, CCTV, Wifi.
  • Shepherd house work order system, ensuring timeliness and accountability.
  • Allow scheduling of team members to provide a positive work-life balance in accordance with the 'Asheville Way,' budget constraints and event timelines.  
  • Work with General Manager to develop annual operating budget as well as capital project budget requests.
  • Prepare and supply necessary backup documentation for event settlements and invoices.
  • Responsibility for tracking of division related equipment inventory, preventative maintenance and depreciation.
  • Schedule and ensure compliance with annual inspections and updates including, but not limited to: fire safety, sprinkler system, backflow prevention, burglar alarm, cash vault access system, scrubbers/fork lifts/scissor lifts inspections, OSHA and staff trainings.
Supplemental Functions:
  • Performs other similar duties as required.

Education & Experience Education/Experience:
  • Associate's degree in Business Administration, Management, Hospitality, Economics or related field.
  • Three (3) to five (5) years of arena/live entertainment experience.
  • Preferred Graduate from IAVM Venue Management School.
  • Preferred experience in organizing and managing multiple venues or event spaces.

Knowledge, Skills, Abilities and Working Conditions Knowledge:
  • Comprehensive understanding of the field and application of advanced principles, techniques and theory.
  • Ability to interpret, process and use complex workplace data and graphics with abundant information and/or challenging presentations including detailed charts, tables, graphs and forms and/or complicated diagrams or maps.
  • Ability to conduct comprehensive research on organizational policies and procedures, best practices and innovative techniques.
  • Ability to think creatively for the primary purpose of increasing efficiency and effectiveness.
  • Ability to communicate effectively in spoken and written form.
  • Ability to research program documents and narrative materials, and develop reports from information gathered.
  • Ability to analyze situations to pinpoint problems and assist with solving problems or identifying sources of obstacles.
  • Ability to develop and maintain effective working relationships as required by work assignments.
  • Ability to work independently with limited supervision.
  • Ability to analyze and interpret policy and procedural guidelines and to apply this understanding to tasks.
  • Ability to bring resources together to resolve a problem or provide a solution.
 Working Conditions/Physical Requirements:
  • Occasional outside work or exposure to unpleasant conditions and/or hazards.
  • Occasional physical effort is required.