Tour Lead

  • Highland Brewing
  • Asheville, NC, USA
  • Oct 12, 2018
Brewery / Brewer

Job Description


Summary


This position is responsible for leading our brewery tour program, creating excitement about our brand and facility through customer engagement and telling the Highland story.

FLSA Status: Full-Time Hourly, Non-exempt
Reports to: Guest Experience Director
Location: Asheville, NC


Essential Job Functions
  • Assists with training and development implementation
  • Assists with developing tour types, itineraries, and scripts
  • Trains tour guides
  • Manages 3 rd party tours
  • Provides regular critiques of third-party tour performance and activity to Hospitality management.
  • Manages requests for private tours
  • Leads and supervises tour guide team
  • Participates in interviews and selection of candidates and hires
  • Ensures tour staff deliver and outstanding guest experience
  • Greets and serves customers in a polite, helpful manner
  • Gives brewery tours
  • Bus dirty glasses and set up tables and chairs as needed 
  • Cleans Hospitality department tables, floors, restrooms, outside areas, etc., as needed
  • Performs other duties as assigned



Qualifications

Education :

High school diploma preferred

Experience :
  • Six months' hospitality, customer service or related experience required

 

Specific Knowledge, Skills, and Abilities :
  • Ability to accurately manage cash and protect other Highland assets
  • Ability to operate merchandise point-of-sale system
  • Working knowledge of the craft brewing industry
  • Ability to work well independently and within a team environment
  • Ability to manage and prioritize multiple tasks        
  • Excellent customer service skills         
  • Excellent verbal communication skills         
  • Spanish Language skills a plus

 

Working Conditions:
  • Ability to stand for long periods of time and do physically demanding work is required. 
  • Ability to lift up to 50 lbs. is required. 
  • Willingness to work evenings and weekends is required.