Main Dining Room - Assistant Manager

  • Omni Hotels
  • Bretton Woods, Carroll, NH 03575, USA
  • Oct 06, 2018
Hospitality / Restaurant / Food Service

Job Description

Overview

Mount Washington Hotel

As grand as the history behind it, the Omni Mount Washington Hotel, located in Bretton Woods, New Hampshire, is gracious in ambiance and generous in amenities. A favorite New England retreat of presidents, poets and celebrities, the hotel delights every sense with enchanting music, refined dining and luxurious décor.

Omni Mount Washington Resorts associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Mount Washington Resort is committed to serve our associates and nurture their growth. We embody a culture of respect, gratitude and empowerment each day. If you are a friendly, motivated person, with a passion to serve others, the Omni Mount Washington Resort may be your perfect match.

Job Description

The Omni Mount Washington Resort is looking for an Assistant Manager for our Main Dining Room!

Responsibilities

  • Select, train, evaluate, lead, motivate and coach, supervisors and associates in the assigned venues to maintain a commitment to service delivery to all of our constituents. Service standards are to be evaluated based on market trends in an effort for continuous improvement in the operation.
  • Create an environment in which collaboration, creativity and innovation is the norm in an effort to drive the experience for our guests and for our associates.
  • Maintain visibility in the operation to employees and guests. Cultivate positive relationships with repeat guests and staff.
  • Maintain open lines of communication with direct reports and staff to ensure operational needs are met and policies are enforced. Attend operational meetings to promote interdepartmental cooperation and improve communication.
  • Monitor labor and operating expenses through effective scheduling, budgeting, supply chain efficiency and inventory control while devising revenue generating strategies.
  • Insure that all areas produce quality products and that competitive pricing is maintained.
  • Provide detailed development and training programs for all associates leading to achieving our service goals.


Qualifications

  • Must possess knowledge of the principles and practices within the food & beverage/hospitality profession. This includes experiential knowledge required for management of people, complex problems and food and beverage management
  • Must demonstrate proven leadership skills and must be able to delegate, effectively train, develop and motivate staff.
  • Ability to establish priorities for the associates and provide feedback in order to enhance performance
  • High level understanding of scheduling, payroll, associate relations matters, service recovery, forecasting, managing inventories, cost control, culinary techniques and menu development required.
  • Highly developed customer service skills; possessing a friendly & service-oriented demeanor and strong problem-solving abilities, with a keen eye for detail
  • Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and employees.
  • Must be able to work a flexible schedule including nights, weekends and holidays.