Claims Advocate

  • Express Employment - ID | IL | IN
  • Lake Barrington, IL, USA
  • Sep 16, 2018

Job Description

Claims Advocate / Customer Service Representative

Growing small business in the insurance industry is in need of a Claims Advocate! This is an Evaluation Hire position. This position is located in the Barrington area in a small and professional office setting. Selected candidate will start with administrative duties for the first 30 days to learn the insurance industry and processes. Our client offers a fast paced environment and proven room for growth by previous placements. Recent grads are welcomed to apply and willing to train. Pay is up to $15/hour based on experience.

Qualified candidate must be detail oriented, a very strong learner, self-motivated, strong time management skills, friendly and personable.

This position focuses on handling and processing all claims and for the ongoing maintenance of existing claims by performing the following duties:

Duties for Claims Advocate / Customer Service:
  • Take claims information over the phone for new claimants and file the claim
  • Follows up with claimant, doctors, chairman (union), and the insurance carrier.
  • Maintains confidentiality of all information given by claimants or insurance carrier through the claims process
  • Checks on existing claims for approval or denial, on a daily basis.
  • Follows up with claims status and be diligent in providing the best quality of customer service.
  • Provides continuous professional advice, guidance, and answer questions for all claimants.
  • Maintains a professional demeanor when speaking with claimants.
  • Maintains a positive working relationships with team members.
  • Other duties as assigned.

Skills and Qualifications needed for Claims Advocate / Customer Service:
  • Bachelor's degree from four year university; or one to two years related experience and/or training; or equivalent combination of education and experience.
  • Computer knowledge- QuickBooks or Accounting software preferred.
  • Ability to multi-task in a face paced work environment
  • Business acumen
  • Strong written and verbal communication skills
  • Self-starter- takes initiative





CALL EXPRESS 847-816-8422

Express Office: Libertyville

836 South Milwaukee Avenue

Libertyville, IL 60048