Food and Beverage Outlet Manager

  • Omni Hotels
  • San Diego, CA, USA
  • Jul 13, 2018
Hospitality / Restaurant / Food Service

Job Description

Overview

San Diego Hotel

With miles of sandy beaches and a year-round average 70-degree temperature, there is no better place to live and work than sunny San Diego! Within this seaside paradise lies the newly renovated, four-star, Omni San Diego Hotel; a place dedicated to providing a superior experience for both associates and guests.

Omni San Diego's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni San Diego Hotel's commitment to serve our associates and nurture their growth has led to the company's highest rating in associate satisfaction and an impressive internal promotion rate. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni San Diego Hotel may be your perfect match.

Job Description

The Outlet Manager is responsible for ensuring maximum guest satisfaction while meeting Omni Standards in our Food and Beverage Outlets. Responsible for maintaining Omni's high guest service standards by consistently providing efficient, friendly and professional service while interacting with Hotel guests on a daily basis to increase awareness of offerings in the outlet.

Responsibilities

Assist the Assistant Director of Food and Beverage in the day to day operation of the Food and Beverage Outlets.

Accommodate all guest requests expediently and courteously. Follow up with designated Hotel personnel to ensure completion of request.
Assist in properly training staff to execute Omni service standards.
Accurately communicate new menu items and promotions to staff.
Communicate with guests and solicit their feedback, address issues as needed.
Observe staff interactions with guests; train and correct staff as needed.
Review and understand financial information.
Manage with monthly Beverage inventory of Zumbido, Terrace as directed.
Accurately maintain a cash bank.
Interact with other departments as needed to ensure guest needs are satisfied.
Maintain complete knowledge and comply with all Hotel and departmental policies and procedures.

Qualifications

Must be at least 18 years of age (alcohol service).
Ability and willingness to work a variety of shifts, including weekends and holidays.
Ability and willingness to maintain a current Food Handlers and TIPS certification.
Ability to communicate effectively in written and spoken English with guests, vendors and staff is required.
Ability to compute basic mathematical calculations (cash handling) is required.
Keen attention to detail, ability to multitask and strong organizational skills are required.
Previous food and beverage experience is required.
Previous supervisory experience is required.