Bellperson

  • Omni Hotels
  • New Haven, CT, USA
  • Jun 14, 2018
Hospitality / Restaurant / Food Service

Job Description

Location

New Haven Hotel

Located in downtown New Haven and just steps away from the prestigious Yale University, the Omni New Haven @ Yale University surrounds you with luxurious comfort and unparalleled service. The Omni Hotel stands out within New Haven's skyline. Enjoy breathtaking views from our guest rooms or John Davenports Restaurant located in the 19th floor overlooking the Yale Campus.

Come join our award winning team at the only 4-diamond hotel in New Haven where you'll experience a rewarding and fostering work environment!

Job Description

Candidate is responsible for ensuring an exceptional guest experience, performing front office duties including issue prevention & recovery, checking guests in and out of the hotel

Responsibilities

Qualified candidate must have excellent interpersonal skills and be detailed orientated. Experience with PMS such as Epitome or Opera is preferred. Position works with computers, phones & other property systems. Candidate is responsible for ensuring an exceptional guest experience, performing guest service duties including issue prevention & recovery, greeting and escorting guests at check in and out of the hotel.
Providing ongoing information, assistance with baggage, Transportation coordination & valet.

Qualifications

Qualified candidate must have excellent interpersonal skills and be detailed orientated. Prior Front Desk, Reservations experience in a similar hospitality setting is required. Experience with PMS such as Epitome or Opera is required. Candidate must be able to multi-task in an engaging and busy work environment. Heavy phone and guest interactions. Candidate must be flexible with hours and schedules, as this will vary by business demands. Average number of hours scheduled in this position varies, but full time availability is required. Must be able to stand for 8 hour shift. Must be available to work any day of the week & any shift. Must be flexible with scheduling to include holidays.