Customer Service Representative

  • Express Employment - CO | FL | GA | HI
  • Kennesaw, GA, USA
  • Jun 14, 2018
Business Services

Job Description


Salary: $20-22/hr

SUMMARY:

The Inside Sales Specialist position is responsible for handling all customer inquiries, to include answering calls/e-mails, processing orders, answering general questions, handling complaints & rejections and any other customer needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Answering phones
  • Placing customer orders
  • Processing EDI orders
  • Ability to build and maintain strong relationships with customers and suppliers
  • Maintaining customer specification files
  • Handling of Certificates of Compliance and Material & Product Specifications
  • Purse pricing from vendors on new and repeat orders
  • Handling customer inquires
    • Via phone
    • In person
    • Via email
  • Problem solving
  • Filing
  • Sourcing of all potential packaging components
  • Coordinate sampling to customers
  • Quoting customers
  • Purchasing
    • Enter purchase orders
    • Enter sales orders out of warehouses
  • Daily use of Outlook
  • Daily use of VAI (AS400 based system)
  • Daily use of CRM (customer relationship management)
  • Daily/weekly follow up on open orders
  • Handling of freight
  • Filling out paperwork for international shipments
  • Processing of freight claims
  • Handle quality complaints/rejections
  • Forecasting of customer ware as required by customer
  • Invoice review prior to billing as required by customer
  • Approving storage and freight invoices for payment as required
  • Send weekly open order reports to customers that require one
  • Notify customers of aged inventory to be released
  • Process color match requests
  • Reconcile inventory weekly/monthly
  • Project management
  • Full support to outside sales force as needed
  • Other tasks as assigned by the Inside Sales Manager or Vice President

EDUCATION AND EXPERIENCE:
  • High School diploma
  • Bachelor's degree in a business related discipline or 5 years' experience in customer service
  • Longevity in employment history
  • Strong customer service skills
  • Computer skills, Microsoft Office including, Outlook, Word, Excel
  • Good organization & follow up skills
  • Work at fast pace and be able to multitask
  • Strong phone & email skills (most customer service provided through these means)
  • Accurate, analytical attention to detail
  • Great team work but able to work independently when needed
  • Good communication skills
  • Strong math skills
  • Outside/inside sales experience a plus but not required
  • Purchasing experience a plus but not required
  • Prior experience working for a distributor a plus but not required
  • Shipping/logistics experience a plus but not required



LANGUAGE SKILLS:

English

CERTIFICATES, LICENSES, REGISTRATIONS:

None

PHYSICAL DEMANDS:

Limited

Express Office: Woodstock (Atlanta Metro)

155 Towne Lake Parkway

Suite 200

Woodstock, GA 30188