Assistant Restaurant Manager

  • Omni Hotels
  • New Haven, CT, USA
  • May 17, 2018
Hospitality / Restaurant / Food Service

Job Description

Overview

New Haven Hotel

Located in downtown New Haven and just steps away from the prestigious Yale University, the Omni New Haven @ Yale University surrounds you with luxurious comfort and unparalleled service. The Omni Hotel stands out within New Haven's skyline. Enjoy breathtaking views from our guest rooms or John Davenports Restaurant located in the 19th floor overlooking the Yale Campus.

Come join our award winning team at the only 4-diamond hotel in New Haven where you'll experience a rewarding and fostering work environment!

Job Description

The Assistant Restaurant Manager works with the Restaurant Manager in managing all aspects of operations in the hotel outlets. To ensure proper training and supervision of all personnel, to deliver prompt, courteous service in a manner that complies with Omni Food and Beverage standards and company policies and procedures in all areas of operations related to guest service experience for all Outlets (includes full service Restaurant, In Room Dining, Bar, and Morsel's (coffee shop). The position assists in banquet departments and is able to act in absence of Restaurant Manager.

Responsibilities

  • Supervision of all outlets during operation
  • Assist in overall supervision of the department as outlined in manager's job description.
  • Check staff punctuality and document call off and tardiness.
  • Complete environmental checklist for dining room.
  • Spot check liquor pars.
  • Order daily supplies, utilize birchstreet
  • Ensure that pre-shift meeting conducted with service staff on a daily basis for all shifts
  • Train and ensure that service personnel follow designated service scenarios
  • Train, coach and counsel and effectively communicate with all Outlets staff
  • Assist in Banquet department as necessary
  • To monitor and critique the quality and consistency of the food product.
  • Bring innovation and creative ideas and be able to plan ahead
  • Ensure sanitation and health code standards are consistently achieved & monitored.
  • Handle guest comments and complaints and ensure guest satisfaction.
  • Completed required MOS audits
  • Stay on the floor during peak hours, communicate with guests and receive feedback. Monitor associate performance and assist as needed as well as guests experience.
  • Examine food preparation and beverage presentation to ensure quality standards are met.
  • Maintain condition of Café & Black Gold Bar
  • Administrative responsibilities: such as payroll, scheduling, ordering, daily recaps, etc.
  • Monitor food waste.
  • Assist in completing inventory process and ordering necessary items
  • Monitor labor and payroll costs.
  • Check bar controls, shot glass use, red lining, bottles totally empty.
  • Must be familiar with and adhere to all liquor liability laws:
  • Dram Shop Act - Prohibiting the sale/service of alcohol to intoxicated guests. Monitor and control productivity of all Outlets (includes Restaurant, Room Service, Bar, & Gift Shop). Proper scheduling according to business demands, etc.
  • Assist manager in:
  • Scheduling
  • Forecast weekly
  • Forecast monthly
  • Completing weekly payroll
  • Participate in interviewing new employees.
  • Prepare maintenance requests and follow-up.
  • Complete other assigned duties.
  • Cost control
  • Monitor food and liquor requisitions


Qualifications

  • Ideal candidate must have at least 3 year of experience as an F&B manager in outlets & / or banquets in a 4 diamond hotel, high school diploma or equivalent required,
  • Bachelors degree preferred. SDDP participant will qualify in lieu of degree / experience.
  • Current Safeserv & TIPS certifications required. Management Serv safe certification preferred.
  • Individual must be able to work in fast pace environment and multitask.
  • Experience in supervising in a labor environment is required
  • Proven effective leader and ability to delegate.
  • Able to train, develop and lead a team to success.
  • Computer literate and detail orientated a must, basic mathematical skills and be able to create and understand financial reports.
  • Must possess excellent written and verbal communication skills as well as organizational skills.
  • Flexible schedule to include weekends and holidays.
Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement when applying for a position online at www.omnihotels.com
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com .