Application Spec/Sr/Call Back - EpicCare (Home Health and Hospice)

  • Carolinas Healthcare System
  • Charlotte, NC, USA
  • May 17, 2018
Full time Healthcare

Job Description

Location Details:  Whitehall - 3600 Arco Corporate; 50% travel to Lumberton, NC
Carolinas HealthCare System is Atrium Health. Our mission remains the same: to improve health, elevate hope and advance healing - for all. The name Atrium Health allows us to grow beyond our current walls and geographical borders to impact as many lives as possible and deliver solutions that help communities thrive. For more information, please visit
The Application Coordinator will serve as the primary contact in the development and functionality rollout of the EpicCare Home Health & Hospice system/application at Southeastern Health located in Lumberton, NC .  They provide consultation and coordinate design/build/testing/go-live activities for the Inpatient EMR.  The Application Coordinator must have an in-depth understanding of workflows, policies and procedures, patient care/clinical business objectives, regulatory requirements and industry best practices for patient care.
  • Acting as the primary contact for the EpicCare Home Health & Hospice EMR for all phases of the system development life cycle
  • Attending required training/certification programs as required by EPIC to obtain foundational system knowledge and competency
  • Serving as a liaison between end users, third parties, and Epic implementation staff to ensure the system meets the organization's business needs
  • Performing in-depth analysis and documentation of current state/future state workflows, data collection, report details, and other technical requirements associated with Epic software
  • Understanding the choices involved in application configuration
  • Investigate end users' preference while making build decisions and analyzing business operations as they relate to build decisions
  • Setting standards for naming and numbering conventions and security classifications using the Epic Style Guide for Master File Naming and Numbering Conventions
  • Populating databases during the initial system build with assistance from Epic
  • Prioritizing and implementing requested changes to the system
  • Application testing scenario development, execution, and remediation to ensure system functionality and integration with other applications/systems as appropriate
  • Ensuring that data coming across an interface into the Epic application meets the business need
  • Troubleshooting problems and questions from end users
  • Working with report writers to ensure that the application has the necessary reports.
Key Competencies:
  • A deep understanding of the Home Health & Hospice clinical care setting and associated end user workflows
  • Strong project management and organizational skills with ability to lead meetings, prioritize, resolve conflicts, maintain issues lists, and manage a project plan
  • Strong oral and written communication skills
  • Ability to develop, document and ensure adherence to technical standards
  • Ability to understand customer requirements and the impact on technical/functional performance of the application
  • The ability and interest to learn the software and increase knowledge over time
  • Eagerness to learn the system and promote it within the organization
  • Operational experience in a clinical setting (helpful, not required)
Physical Requirements
Must be able to lift objects that weigh up to 35 lbs. This position is subject to high-level visibility through verbal and written communications with senior hospital management, associated project deadlines, personnel evaluation, and counseling. Must be available for on-call support on a regular basis. Due to project requirements, overtime will be required, as needed.

Education, Experience and Certifications
High School Diploma or GED required; Bachelors Degree in Computer Science, Business Administration, or related field preferred. Formal training in Information systems, desktop applications, databases, software development packages and programming languages preferred. The ideal candidate will have experience with the use of EMR system and familiarity with workflows and integration points. The ideal candidate will have experience with the use of an EMR system and familiarity with workflows. Experience with order entry, clinical documentation, medication administration and clinical pathways/standards of care highly preferred. The candidate will be willing to travel, including overnight, as the project schedule dictates.  Travel estimated at 50% of time for duration of project.  Could be more during specific phases including initial training/certification, application design, integration testing, and go-live support.
At Atrium Health, formerly Carolinas HealthCare System, our patients, communities and teammates are at the center of everything we do. Our commitment to diversity and inclusion allows us to deliver care that is superior in quality and compassion across our network of more than 900 care locations.
As a leading, innovative health system, we promote an environment where differences are valued and integrated into our workforce. Our culture of inclusion and cultural competence allows us to achieve our goals and deliver the best possible experience to patients and the communities we serve.
Posting Notes: Not Applicable
Carolinas HealthCare System is an EOE/AA Employer