Front Office - Supervisor

  • Omni Hotels
  • Fort Worth, TX, USA
  • May 16, 2018
Hospitality / Restaurant / Food Service

Job Description

Location

Fort Worth Hotel



As breathtaking as any West Texas sunset, the Omni Fort Worth Hotel offers a taste of Texas hospitality. Conveniently located in the heart of Fort Worth's exciting downtown, the hotel is adjacent to the Fort Worth Convention Center and within walking distance from the city's cultural centers, restaurants and nightlife. The Omni Fort Worth Hotel received the 2015 TripAdvisor Certificate of Excellence Award, and was named Top 100 Meeting Hotels in the United States in 2014 by Cvent.

The Omni Fort Worth Hotel offers unique employment experiences revolving around associate engagement and innovation. The invigorating world of hospitality resonates through the walls of our one-of-a-kind convention center property. The Omni Fort Worth will continue to be recognized for exemplary guest service and accommodation. As we provide empowerment through our Power of One culture, we work to strengthen and grow the careers of our dedicated associates. The Omni Fort Worth Hotel is searching for dedicated hospitality professionals with guest service mentality to join our extraordinary team!

Job Description

The main purpose of the Front Office Supervisor is the correct and appropriate checking in and checking out of guests and providing services to these guest in a courteous and professional manner. The Front Office Supervisor also needs to be familiar with the A.M. and P.M. checklist.

Responsibilities

  • To be thoroughly acquainted with all check-in policies and procedures.
  • To be thoroughly acquainted with all check-out policies and procedures.
  • To be familiar with guest scenarios.
  • To be familiar with all technical equipment related to the Front Desk.
  • To be familiar with all hotel facilities.
  • To be familiar with general organization set-up.
  • To be familiar with the inter-relationship between the different departments.
  • Must be able to train new associates.
  • Must be familiar with shift checklist and be able to run the desk in absence of the assistant manager.