Outlets Supervisor

  • Omni Hotels
  • Frisco, TX, USA
  • May 16, 2018
Hospitality / Restaurant / Food Service

Job Description

Location

The new Omni Frisco Hotel is more than just the official hotel of the Dallas Cowboys, it's the new social hub for great food, fun and nightlife. This 16-story hotel features 300 beautifully appointed guest rooms and suites and a range of meeting spaces to accommodate any sized gathering. From grand and junior ballrooms to intimate spaces and an elevated pool deck, Omni Frisco Hotel's 24,000 square feet of meeting space provide endless opportunities for events.

The brand new, multi-use campus in development with the Dallas Cowboys, the city of Frisco and Frisco Independent School District features restaurants, retail space, entertainment venues and more. Omni Frisco Hotel is connected to The Ford Center, a 12,000-seat, domed, multi-purpose event center. The entire development is anchored by the Dallas Cowboys World Headquarters, which houses office space and the practice facility for the Dallas Cowboys and the Dallas Cowboys Cheerleaders.

Located 20 minutes north of downtown Dallas and 25 minutes from both DFW International and Love Field Airport, the new Omni Frisco Hotel features a bevy of amenities including Neighborhood Services, a restaurant featuring honest food and drink in the American tradition. Discover our luxury boutique, Charlotte Jones Collection featuring local designers, a chic coffee and wine bar in the lobby and an elevated pool bar and grill, The Edge, overlooking the 91-acre entertainment district dubbed The Star.

The brand new, upscale Omni Frisco Hotel embodies true Texas charm and sophistication.
Staying true to Omni's local color, this luxury hotel captures the energy and future of this vibrant North Texas city.

Job Description

This position is responsible for ensuring proper training and supervision of all personnel. The restaurant supervisor is to deliver prompt, courteous service in a manner that complies with Omni Food and Beverage standards and company policies and procedures.

Responsibilities

  • Responsible for assigned shift, assisting in overall management..
  • Assist in overall supervision of the department as outlined in manager's job description.
  • Complete environmental checklist for dining room.
  • Spot check liquor pars and order daily supplies.
  • Hold pre-meal meetings.
  • Follow up on established training steps.
  • Handle guest comments and complaints and ensure guest satisfaction.
  • Communicate with guests and receive feedback.
  • Stay on the floor during peak hours.
  • Observe, teach and correct staff's service.
  • Examine food preparation and beverage presentation.
  • Maintain condition of dining room, lobby lounge, morsels, mini bar and room service.
  • Assist manager in; scheduling, completing weekly payroll, and forecasting both weekly and monthly.
  • Participate in interviewing new employees as needed.
  • Prepare maintenance request and follow-up.
  • Monitor food and liquor requisitions and food waste.
  • Check bar controls, shot glass use, red lining, and bottles totally empty daily.


Qualifications

  • 1 year of experience in Food and Beverage Supervision or Management role preferred.
  • Must have the ability to manage deadlines.
  • Understanding of Food and Beverage financials including cost and par controls is preferred.
  • General knowledge of Microsoft Word, Excel, and PowerPoint.
  • Must have a strong attention to detail as well as strong customer service skills.
  • Must be able to work a flexible schedule including weekends and holidays.
  • Must be familiar with and adhere to all liquor liability laws.
  • Must know emergency procedures and work to prevent accidents.
Must be TIPS Certified