Asset Manager

  • City of Asheville
  • Asheville, NC, USA
  • Apr 20, 2018

Job Description

Job Summary The City of Asheville is excited to hire a full-time, exempt Asset Manager to join the Public Works Department. They will be responsible for the development of a comprehensive asset management program for the Public Works Department, focusing on maximizing the lifecycle cost of infrastructure, while meeting level of service expectations, at an acceptable level of risk. They will serve as project manager to lead implementation of asset management and automatic vehicle locator solutions (AVL) working with consulting firms and stakeholders, then administer and maintain the software from a business perspective so these systems support Department strategic initiatives and daily operations. They will work with IT and other department staff to plan, test and execute upgrades, maintain security, and plan and execute enhancements. Additionally, they will be responsible for providing training and technical support to all Public Works staff; work with staff to prioritize and implement new or enhancement requests.  They will also assist operational division managers with asset management planning and capital project planning based on advanced analysis from software systems. 

Work Schedule: Monday - Friday, 8:30 AM - 5:00 PM (37.5 hours per week)
Essential Duties & Responsibilities
  • Participate in Department leadership team, contributing to goal setting, strategic planning, optimizing business processes, staff development, budgeting, and training.
  • Create, maintain and publish GIS maps for consumption in, and use with, Cityworks and AVL solutions. 
  • Troubleshoot issues in a timely manner, work with vendors on escalated incidents. 
  • Complete inventories, analyze life cycle costs, level of service, asset condition and criticality to support maintenance of critical infrastructure at the lowest cost.
  • Coordinate regularly among staff to maximize the effectiveness and efficiency of (inter)departmental operations in efforts to meet strategic goals. 
  • Learn about innovative solutions and new technologies, apply them to the advancement of Public Works.
  • Supervise GIS team. Plan, direct and coordinate GIS activities supporting Stormwater Utility billing operation, mapping of all department assets to support maps and apps for daily operations, AVL and AMS. 
  • Responsible for managing the development, implementation and maintenance of GIS projects and databases to support stormwater utility infrastructure, impervious surfaces, sidewalks, street and amenities, and sanitation services.
  • Serve as project manager over implementation project working between staff and the consultants. Facilitate conversations relating to technical issues.
  • Prioritize enhancements after go-live, manage enhancement project implementation.
  • Improve integration and collaboration with other business systems and departments. Manage new condition assessment projects.
  • Train all levels of staff to use asset management system (AMS), automated vehicle locators (AVL), and GIS applications to optimize individual's work assignments.
  • Collaborate with staff to modify workflows in order to gain efficiencies. Identify and develop linkages between application datasets.
  • Prioritize technical requests and enhancements to applications impact staff productivity. Data quality and accuracy decisions make a financial impact when using GIS, AVL, or AMS data to make decisions about maintenance, construction, and billing.
  • Software application design choices and data structure decisions make an impact on staff time when using the applications.
  • Supervise GIS staff, manage workload and priorities, secure training opportunities, coordinate work with other departments.
  • Analyze business processes, work with staff to manage use of technology solutions to increase efficiency, develop processes that compliment department goals and direction.
  • Analyze data from software solutions to provide department decision makers with facts to support department and city initiatives, budget changes, modernization efforts, capital project planning, operational maintenance planning, and infrastructure investment strategies.
  • Develop reporting and analysis tools and procedures to support department processes.
  • Assist in the completion of monthly, quarterly and annual reports.
  • Perform GIS analysis and editing tasks to support asset management, GIS projects for the department, or new organizational initiatives.
  • Improve GIS schema and create new datasets to support data usage needs. Support stormwater billing efforts.
  • Support data completeness and correctness efforts to enhance ArcMap, ArcGIS Online, mapAsheville, open data, Simplicity and other users software that is tied to GIS data.
  • Serve as SME to help department and city management make decisions based on GIS, AVL, or AMS data or expertize.
  • Provide technical assistance to staff using these technologies, and work with IT staff to develop enhancements.
  • Attend training events and conferences to learn about emerging technologies, and apply these to department goals.
  • Collaborate with other departments SMEs and research innovative technologies in order to provide solutions and procedures to guide the department.

Required Education & Experience Bachelors degree and at least four (4) years' experience training new users on software applications including:
  • Direct experience building and using GIS tools and concepts, to provide an accurate inventory.
  • Experience in supervising technical staff. 
  • Managing projects and configuring and maintaining enterprise-level applications. 

Knowledge, Skills, Abilities and Working Conditions Knowledge:
  • Comprehensive understanding of the field and application of advanced principles, techniques and theory.
  • Knowledge of asset management and work order software capabilities and best practices.
  • Knowledge of GIS software, databases, and best practices.
  • Knowledge of automated vehicle locator application capabilities and best practices.
  • Knowledge of Public Works and municipal government practices.
Skills and Abilities:
  • Skilled in strong problem solving, written and oral communication skills for interacting with all levels of technical understanding.
  • Skilled in data is compiled into a technical report and shared with a direct supervisor or department director.
  • Ability to be creative is required in all areas for the primary purpose of increasing efficiency and effectiveness.
  • Ability to communicate effectively in spoken and written form.
  • Ability to research program documents and narrative materials, and develop reports from information gathered.
  • Ability to analyze situations to pinpoint problems and assist with solving problems or identifying sources of obstacles.
  • Ability to develop and maintain effective working relationships as required by work assignments. Work independently with limited supervision.
  • Ability to analyze and interpret policy and procedural guidelines and to apply this understanding to tasks.
  • Ability to bring resources together to resolve a problem or provide a solution.
  • Ability to interpret process and use complex workplace data and graphics with abundant information and/or challenging presentations including detailed charts, tables, graphs and forms and/or complicated diagrams or map.
  • Skilled in comprehensive research of organizational policies and procedures, best practices and innovative techniques.