End User Technology (EUT) Engineer - Service Continuity

  • Mission Health System
  • Asheville, NC, USA
  • Apr 21, 2018
Information Technology

Job Description

Mission Health's Information Technology department invites you to apply to join the Technical Services Service Continuity team. Mission Health has been named one of the Top 15 Health Systems in America for an unprecedented fifth time in six years by Truven Health Analytics. The IT division is proud to have earned the Most Wired designation each of the past five years.

Role Summary:

The Technology Services team exists to deliver products and services to people who work to save lives and heal the sick every day. The EUT Engineer is instrumental in ensuring that quality products and services are delivered to enable every person to obtain their desired outcome, first without harm, without waste and always with an exceptional experience for each person, family, and team member.

To that end, the EUT Engineer will be responsible to ensure that all assigned systems and services are maintained and managed at a high standard to ensure maximum performance and availability. Additionally, the role will be considered the subject matter expert for their assigned area of support. Other teams will look to this role to provide top tier support in the event of a performance degradation or system failure.

Required Education: Bachelor's degree in a relevant field of study or equivalent experience

Preferred Education: Bachelor's degree in a relevant field of study or equivalent experience

Required Experience: Must Possess excellent troubleshooting and critical thinking skills and demonstrate sound judgment, problem solving and analytical skills.

Must be a customer service focused, self-motivated professional.

Must have strong interpersonal skills with a positive and enthusiastic attitude.

Must be able to quickly learn system functionality with little or no documentation.

Demonstrates poise in intense or stressful situations.

Ability to work well with people of varying levels of technical abilities.

Demonstrate excellent oral and written communication skills.

Possess a high-level knowledge and understanding of industry standard service management concepts and tools (ITIL).

Preferred Experience: Have an advanced working knowledge of and experience with Microsoft Active Directory

Directly managed Microsoft Exchange (mailbox management, distribution list management, calendar management. Etc.) and email flows.

Have a strong working knowledge of a Citrix environment and VDI concepts overall.

Experience with supporting Microsoft Office 365.

Support for enterprise class Mobile Device Management (e.g. Airwatch).

Direct experience with managing enterprise class desktop management tools and concepts (e.g. SCCM, Bitlocker, imaging, app packaging, software distribution, etc.).

Have a working knowledge of enterprise software and hardware platforms such as, routers, switches, eFax, Telecom/VoIP, DNS/DHCP management, etc.

Advanced experience with one or more of the following vendors, products and tools; Lenovo, Cisco, Citrix, Ricoh, Symantec, Microsoft. Solar winds, Splunk, Bomgar, and others.

Have general knowledge of other various technology domains such as storage, server virtualization, firewalls, encryption, etc.

Experience supporting large and complex IT infrastructure in a large Health Care environment.

Mission is the region's only not-for-profit, independent community hospital system, Mission Health is fully committed to helping our community Be Well, Get Well and Stay Well . Experience the difference of an Achievers 50 Most Engaged Workplaces TM employer , nestled in the 18-county region in the lush mountains in and around Asheville. Our progressive culture highlights and recognizes the strengths of our team members through innovative programs like StandOut. A Total Rewards program goes beyond traditional benefits to include tuition reimbursement, employee discounts, adoption assistance, pet insurance and more. The My Healthy Life TM staff wellness program has been recognized as one of the nation's "Best and Brightest in Wellness" for two consecutive years.

To learn more about Mission Health you can view a short video by clicking here.