Client Service Representative

  • Express Employment Professionals
  • Phoenix, AZ, USA
  • Apr 23, 2018

Job Description


Salary: $14.00

Express Employment Professionals is currently recruiting for Customer Service Representatives to work for a company located in the North Phoenix area (85022). Direct Hire opportunities, working for a growing company in the background screening industry.

Monday-Friday

9:00AM-6:00PM

$14.00 an hour

Direct Hire

The primary objective of a Client Service Representative is to provide prompt, accurate and timely service to clients. This position involves frequent explanation and step-by-step walk through of using a web-based system to non-technical users (HR staff, managers, business owners). While not a technical support position, experience and/or skills involving web site usage, troubleshooting, etc. is an asset.

Essential Duties and Responsibilities
  • Handle a significant number of inbound and outbound transactions, providing phone and email-based support.
  • Document customer transactions according to company procedures in a web-based CRM application.
  • Perform account maintenance functions, such as adding and deactivating users, performing password resets, etc.
  • Anticipate customer needs and deliver solutions for proactive customer service.
  • Perform daily outbound calls to assigned clients regarding order status and updates.


Education and Experience Requirements
  • High School Diploma or Equivalent. Some college or technical college preferred.
  • Experience in a professional customer service setting, business-to-business preferred.
  • Demonstrated ability to solve problems within the bounds of department policies and procedures.
  • Demonstrated ability to gather and assess information in a fast-paced environment.
  • Proficiency in following troubleshooting procedures, including information gathering, identifying the steps being taken by the user to re-create the issues, and then documenting details to assist in the resolution or escalation of customer issues.
  • Knowledge of background checks, pre-employment screening and/or human resources would be an asset to this position.


Required Skills
  • Microsoft Outlook and Internet/Web Skills
  • Listening and rapid comprehension skills; strong written and verbal communication abilities.
  • Ability to remain calm and professional while dealing with difficult customers and customer situations.
  • Ability to work both independently and as a team member in a collaborative environment.

Our client offers a comprehensive benefits package that includes, but is not limited to: Medical, dental, vision and life insurance, 401k, paid company holidays and paid sick and vacation time.

Please apply today! Apply on our website at www.expresspros.com and submit your application to the South Phoenix office. You can also send your resume directly to Yahaira at yahaira.valenzuela@expresspros.com

Express Office: South Phoenix

3230 East Broadway Road

Suite B-110

Phoenix, AZ 85040