Customer Service

  • Express Employment Professionals
  • San Jose, CA, USA
  • Apr 22, 2018
Business Services

Job Description

This highly customer focused position is aimed at providing our customers with the best possible service in terms of quotations, product information, order processing, RMAs and delivery information while working in close cooperation with our outside sales staff.
  • Transact orders received via email, telephone, direct access to customer systems, and fax utilizing the company's Order Management System.
  • Ensure that supporting customer purchase orders are received and kept as backup.
  • Place and expedite orders
  • Manage shipping instructions various ERP platforms
  • Be proactive in communicating problems and/or delays with customers.
  • Review and expedite backorders.
  • Process RMAs and quotations for customer product returns to be serviced.
  • Work with accounts receivable and field sales engineers to resolve customer problems
  • Answer incoming customer phone calls.
  • Manage and control consigned inventory assets to meet customer and asset management objectives. Work closely with customers and off-site sales staff to obtain and validate consigned inventory consumption forecasts. Load forecasts into the company's Order Management system and submit appropriate purchase orders Work with product groups to resolve issues/answer queries.

Express Office: San Jose

1798 Technology Drive

Suite 139

San Jose, CA 95110