Reservations Agent | Vacation Coordinator | Omni Hotels & Resorts

  • Omni Hotels
  • Hot Springs, VA 24445, USA
  • Apr 24, 2018
Hospitality / Restaurant / Food Service

Job Description

Location

The Homestead

Our employees are what make The Homestead what it is. Since 1766, they've helped us offer guests an opportunity to enjoy Southern hospitality at its best. Located in the Allegheny Mountains of Virginia, we are a four-season resort that boasts superb restaurant dining experiences, championship golf, spa, winter sports and numerous other activities ideal for families and corporate outings.

Omni Homestead's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Homestead may be your perfect match.

Job Description

The Reservation Agent / Vacation Coordinator repsonds to all room, hotel information, and activitiy inquiries promptly and professionaly, and is responsible to input reservations into the hotel reservation system with accuracy. Daily duties including answering phones, filing and computer work.

Qualifications

  • Advanced verbal and written communication skills
  • Ability to work independently to resolve customer inquiries or problems
  • Excellent phone etiquette skills
  • Intermediate experience working with basic computer programs (MS Office, Outlook, etc)
  • Must be able to become proficient on Omni Hotel's reservation system
  • Previous hotel experience and prior call center experience a plus
  • Must be organized with the ability to handle multiple task
  • Strong keyboard skills preferred
All Full-Time, Year-Round Employees of The Homestead receive medical, dental, and vision insurance options, in addition to resort-specific discounts on dining, rooms, retail, and activities. Join our team today!

End of Job Description

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