30 Customer Service Associate

  • Express Employment - CO | FL | GA | HI
  • Pensacola, FL, USA
  • Apr 24, 2018
Business Services

Job Description


Salary: $11.00 per hour

Express Employment Professionals is looking for Experienced Customer Service Associates to start a training class at American Water on May 7th, 2018. We have a total of 60 openings.

This position is an Direct Hire position. Starting pay is $11.00 per hour. Candidate selection will be based on the results from both computer and written tests, background investigation, employment verification, and successful completion of a pre-employment drug test. Candidates must be available to work on any given day since the call center will be open 365 days a year between the hours of 6am-10pm.

Job Responsibilities
* Receive inbound calls from customers related to products and services.
* Clarify the needs of the customer, answer customer inquiries and assist in the resolution of concerns.
* Track and document customer Contacts
* Relay customer service problems to team leader.
* Remain accessible to answer calls (7.25 hours per day)
* Maintain a high level of product and process knowledge.
* Issue service orders.
* Maintain service orders.
* Sort/Distribute correspondence.
* Process Correspondence.

Qualifications
* A High School Diploma, GED, or equivalent.
* Strong organizational, communication, and Problem resolution skills.
* Personal computing experience, including Microsoft Office applications.
* Proficient typing skills.
* Ability to present information or respond to inquiries from groups of managers, associates, and customers.

Express Office: Pensacola

7100 Plantation Road

Suite 4

Pensacola, FL 32504