Call Center Customer Service Bi-Lingual English/Spanish needed now!

Salary: $13hr

We are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information.

Starting Pay: $13hr

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  Must have 2-3 years of call center experience to include:
  
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    Mandatory headset/sitting the majority of your shift
    
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    Taking high volume calls and ability to maintain low abandonment rate
    
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    Ability to execute a customer service strategy (ie. Product vs service)
    
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    Receiving in-bound calls in a measured ASA (Average Speed of Answer)
    
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    Able to address, handle and diffuse difficult call types
    
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  Must be able to handle complex request w/ patience and professionalism
  
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  Prior Call Center experience(in a fast paced call center environment)
  
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  Must be detailed oriented and maintain a positive attitude
  
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  Must be willing to train at our Glendale location as well
  
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  Exercise and adapt “First Call Resolution” for every call.
  
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  Must be Bi-Lingual English/Spanish
  

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  Qualifications:
  
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  High School Diploma
  
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  Must have 2-3 years customer service experience
  
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  Must be able to resolve customer concerns in a quality oriented way to produce a positive outcome
  
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  Must be able to handle complex request w/patience and professionalism
  
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  Ability to prioritize and multitask
  
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  Positive and professional demeanor
  
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  Excellent written and verbal communication skills, 40WPM
  
  The position is Temp to Hire, when hired full time you will get benefits (Medical, Dental & Vision)
  

We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws. Including the City of Los Angeles' Fair Chance Initiative for hiring Ordinance.

Express Office: Santa Clarita

28111 Avenue Stanford

Santa Clarita, CA 91355