Retail Manager

  • Express Employment Professionals
  • Morgan Hill, CA, USA
  • Apr 24, 2018

Job Description

Salary: $16.75


Supervises and coordinates activities of workers in retail store by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Directs workers engaged in sales work, customer and corporate orders, taking of inventories, reconciling cash, keeping operating records, employee meetings, and performs cashiering and other duties to relieve subordinates during peak work periods.

Takes inventory, orders merchandise and prepares requisition to replenish merchandise on hand.

Assigns duties and examines work for exactness, neatness, and conformance to policies and procedures. Studies and standardizes procedures to improve efficiency of subordinates.

Assists with scheduling and evaluation of employee performance.

Performs additional duties in other areas of Visitor Center as assigned.

Investigates and resolves customer complaints and responds to inquiries.

Maintains courteous and professional demeanor when dealing with customers and ensures that customers receive high quality service.

Maintains harmony among workers and resolves grievances.

Locks and secures store.

Issues written and oral instructions.

Inherent in each position is a general duty to maintain each respective work area in a safe and sanitary condition. Regular, predictable, full-time attendance is required as an essential function of this position. The employee may be required to perform other such duties within the scope of their employment as may be assigned. The employee must also possess the ability to take direction, follow instructions, work with others, follow work rules and schedules, and focus on details.

SUPERVISORY RESPONSIBILITIES Assists Retail Manager in supervising 40 to 60 non-supervisory employees and assumes full responsibility in Retail Manager's absence as needed.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE One year certificate from college or technical school; or one to three years related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.

REASONING ABILITY Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.


PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet to moderate.

Express Office: Morgan Hill

18640 Sutter Boulevard

Suite 400

Morgan Hill, CA 95037