Night Audit Manager

  • Omni Hotels
  • New Orleans, LA, USA
  • Apr 21, 2018
Hospitality / Restaurant / Food Service

Job Description

Overview

Royal Crescent Hotel

The Four-Diamond, Omni Royal Crescent Hotel is located in the heart of New Orleans' revitalized Arts District, home to world-class art galleries, museums, restaurants and shopping. This boutique hotel truly reflects the mystique of New Orleans, with an ideal location just two blocks from the French Quarter, Canal Street shopping and casinos. Whether you wish to stroll down Julia Street and gallery hop with local art lovers or rub shoulders with the high rollers at Harrah's, the Omni Royal Crescent Hotel is the perfect destination to partake in all that New Orleans has to offer.

Omni Royal Crescent's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Royal Crescent Hotel may be your perfect match.

Job Description

  • To work closely with the Front Office Manger and overnight staff to ensure maximum Front Office operating efficiency during overnight hours with a consistent reporting of general overnight hotel operations


Responsibilities

  • Expeditious and diplomatic resolution of guest problems.
  • Accurate preparation of VIP, complimentary, house use rooms, and out of order lists.
  • Ensure proper registration of guests and credit procedures are followed.

  • Distribution of all nightly reports.

  • Efficient processing of guaranteed no show billings.

  • Obtain nightly city-wide occupancy and average rate figures.

  • Maintain current back up reports.

  • Handling Express Check-Outs ensuring their completion.

  • Training and supervising of Night Auditors and 3rd shift Front Office Staff.

  • Preparing weekly Night Audit schedule.

  • Ensuring adherence to all systems and control procedures.
  • Documenting errors made by cash handling associates.

  • Ensuring that third shift Night Audit checklist and responsibilities are completed.

  • Balancing of daily postings and revenue.


Qualifications

Must have at least 2 years of supervisory or management experience and at least 2 years of previous customer service experience; Hotel Front Office experience preferred.
Must be able to work a variety of shifts, including weekends and holidays.
Must be professional and have excellent communication skills and possess the ability to multi-task and solve problems.

End of Job Description

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