Assistant Ideal Service Manager

  • Omni Hotels
  • Pittsburgh, PA, USA
  • Apr 20, 2018
Hospitality / Restaurant / Food Service

Job Description


William Penn Hotel

History defines elegance in this classic, downtown Pittsburgh hotel. Since opening the doors in 1916, the Omni William Penn Hotel has played a starring role in the city of Pittsburgh, hosting movie stars, politicians, heads of state, and leaders of business and industry. A recent multi-million dollar renovation has only enhanced the beauty of this luxury hotel to ensure that generations to come will enjoy the outstanding service, guest room accommodations, and award winning cuisine that have defined the Omni William Penn Hotel for decades.

Job Description

The Ideal Services Manager will be responsible for overseeing the Ideal Service team ensuring that the guest has the highest guest satisfaction over the telephone.


  • Ensuring training is complete on a monthly basis and following up on Moments of Service.
  • Ensuring payroll accuracy and scheduling of the department.
  • Participating in the interview process of hiring on new associates.
  • Coaching and Counseling of associates.


  • Must be able to work a flexible schedule to include nights, weekends and holidays.
  • Previous hotel experience preferred.
  • Must have at least 2 years of supervisory experience.
  • Must have excellent computer and communication skills.