Customer Service Representative

  • Express Employment - CO | FL | GA | HI
  • Pueblo, CO, USA
  • Apr 21, 2018
Business Services

Job Description

Salary: $12.00

Job Description: Provide product information to assist customers in making a decision about a product to purchase.
• Maintain customer relationships, implement changes to existing accounts and file documents and other paperwork.
• Monitor and process customer requests by telephone, email, fax and intercompany drop boxes.
• Assists all walk-in customers who are picking up their order or inquiring about a new order.
• Process orders in our system by verifying quantity, availability, price, purchase order number, credit card information, correct billing/shipping information, and contact info.
• Input orders into P21. Depending on the item, choose the appropriate warehouse location, add contact info to the order, double check sales representative, review credit status & terms, looking up freight rates, etc.
• Provide additional product options to a customer with the intent to up-sell.
• Resolve customer complaints via phone or email.
• Process RMA's with pre-approval from Sales Manager after customer fills out RMA form
• Fax/email Pick Tickets / Order Acknowledgments / Invoices to a customer when requested
• This also includes any other special projects

• Able to read and interpret orders and procedure manuals
• Able to communicate through a variety of means such as telephone, email, fax, regular mail correspondence or in person
• Able to problem solve and resolve customer complaints
• Able to calculate figures
• Able to run charges on credit machine
• Able to use Word and Excel proficiently

• While performing the duties of this job, the employee is regularly required to sit, type, handle, reach with hands and arms
• Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus
• Must be able to lift and/or move up to 50 pounds

• Manufacturing environment with different levels of noise exposure
• Due to the nature of the business, overtime may be required during the winter season

Work Schedule:

Express Office: Pueblo

734 West 6th Street

Pueblo, CO 81003