In Room Dining Order Taker

  • Omni Hotels
  • San Francisco, CA, USA
  • Apr 20, 2018
Hospitality / Restaurant / Food Service

Job Description

Location

San Francisco Hotel

Amidst the breathtaking views that can be found in any corner of the city, San Francisco has something for everyone. You will find a vibrant culture full of art, historical landmarks, museums, world-class restaurants (including a few gourmet food trucks), music festivals, community fairs and championship-caliber sports teams. In just seven square miles, this coastal city packs in a lot and right in the hustle and bustle of it all is the four-star Omni San Francisco Hotel; an ideal destination for guests and associates alike.

The associates at the Omni San Francisco Hotel establish challenging and motivating careers as they receive training and mentoring from a hotel that consistently holds rank at the top of guest service scores. With low turnover, a familial setting and a commitment to development evidenced by its internal promotion rate, the Omni San Francisco Hotel is the perfect place to jumpstart your career. If you seek empowerment, recognition and a diligence to provide superior service, the Omni San Francisco Hotel could be everything you have been looking for.

Job Description

The In-Room Dining Order Taker will be the primary point-of-contact for our guests who wish to experience a five-diamond quality in-room meal or beverage experience. The In-Room Dining Order Taker will take guest orders, offer menu suggestions, summarize orders and correctly enter all pertinent information into our point-of-sale system. He/she will close checks to the correct account and ensure servers have all the information they need to deliver orders efficiently and correctly. The In-Room Dining Order Taker also facilitates amenity deliveries, calls back guests to ensure every aspect of their order was delivered to their satisfaction and does whatever it takes to ensure timely and accurate service.

Responsibilities

  • Responsible to answer the phone within three rings.
  • Take orders for guests.
  • Must follow prepared scenario to encourage upselling.
  • Give the approximate time of delivery for the order.
  • Prepare payment of checks.
  • Knowledge of food menu and wine list.
  • Know and adhere to all liability laws.
  • Printing of reports at the end of the shift and banking out.
  • Complete other duties assigned.
  • Attend all designated staff meetings and training sessions.


Qualifications

  • Must be able to work a flexible schedule, including weekends, holidays and overnight shifts
  • Must be able to lift at least 30lbs
  • Candidate should possess excellent communication skills
  • Must have TIPS certification (alcohol service training) prior to hire