PBX Operator (Full Time)

  • Omni Hotels
  • Rancho Mirage, CA 92270, USA
  • Apr 20, 2018
Hospitality / Restaurant / Food Service

Job Description

Location

Rancho Las Palmas Resort & Spa

The 444-room Rancho Las Palmas Resort & Spa is classic Rancho Mirage re-imagined for the 21st-century traveler. Our luxurious Palm Springs hotel rooms surround you in Spanish Colonial-inspired style and a soothing desert palette of beige, sand, and ivory. With plenty of space for your peace and your quiet, you'll also open French doors to your very own private patio or balcony where the warm desert air and breathtaking views await.

Omni Rancho Las Palmas Resort and Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Rancho Las Palmas may be your perfect match.

Job Description

To answer and extend all incoming calls courteously and efficiently and to perform other essential PBX/Telecommunications duties in accordance with Omni Standards .

Responsibilities

  • Answer all incoming phone calls to the resort using the proper protocol, greetings and closings as determined by Omni.
  • Take requests from guests or transfer to the appropriate department and assuring requests for maintenance or repairs are logged correctly and promptly including following up with the guest regarding all concerns when applicable.
  • Take complete and correct messages and relay them as quickly and efficiently as possible to guests and various resort personnel.
  • Assist guests with telephone dialing instructions, or to dial for them using all types of calls including, room to room, local, long distance and/or international dialing using correct protocol.
  • Correctly and accurately log all wake-up calls. Perform wake-up calls promptly and on time using appropriate greeting as determined by management.
  • Performed other duties as needed.


Qualifications

  • At least one year of prior customer service/ guest service / guest contact experience required, preferably hotel front office experience and preferably in an upscale environment.
  • Computer proficiency is required
  • Experience taking a high volume of calls in a professional work setting is strongly preferred
  • Knowledge of Hospitality computer applications (property management programs like "Opera") is preferred
  • Ability to quickly and accurately input data into computer systems and applications
  • Ability to type quickly.