Field Service Engineer Health Care - Washington, DC

  • Express Employment - CO | FL | GA | HI
  • Suwanee, GA 30024, USA
  • Apr 20, 2018

Job Description


Salary: $52K-$62K

JOB SUMMARY

The Field Service Engineer is responsible for the setting up and implementation of industrial products. This includes traveling around 75%, and placing and mounting machines into position and then connecting them with the local network. This is a client facing position with this the company teams including the various levels of clients (those working with and maintaining their machines). This includes training local company maintenance.

Responsibility
    • Identify and analyze then fix machine issues for hardware and software
    • Use your trained knowledge using support official papers and apparatuses to install and fix issues
    • Execute investigative processes to gather details about the reason the machines are not working or connecting with the local network correctly and cultivate an explanation and then fix the issue at hand
    • Provide upkeep to clients in all relevant matters
    • Provide interaction with both the clients and the company via call, messages and emails
    • Log, track and update all case activity in Salesforce
    • Teach clients about their machines, how it works and the worth it will bring to them after it is implemented


SKILLS:

Proficient understanding of Microsoft Office (Word, Excel, PowerPoint, and Outlook)

Proficient understanding in Salesforce is preferred but not required

EDUCATION: Bachelor's degree or equivalent from a four-year college or technical school preferred but not required

Express Office: Atlanta (Buckhead)

3525 Piedmont Road Northeast

8 Piedmont Center

Suite 215

Atlanta, GA 30305