Accounts Receivable Resolution Specialist - Overpayments - Work from Home

  • HCA
  • Richmond, VA, USA
  • Apr 25, 2018

Job Description

Job Code: 08648-145822


No Weekends

Accounts Receivable Resolution Specialist - Overpayments â€" Richmond Shared Services Center
Parallon is an affiliate of Hospital Corporation of America (HCA Holdings, Inc.) and is a leading provider of healthcare business and operational services. Parallon supports healthcare providers in the areas of revenue cycle (billing, collections, and denial management), technology, patient registration, insurance verification, and health information management.
  • ON-SITE Training REQUIRED in Richmond, VA (approximately 120 days or more)
  • Internet Connectivity requirements - At a minimum :
  • Cable or DSL (Digital Subscriber Line)
  • Minimum Download Speed: 1+MB/S
  • Minimum Upload Speed: 512+KB/S
  • Minimum Latency: under 90ms
  • Please contact your internet service provider for verification of the specifications listed above.
The Accounts Receivable Resolutions Analyst (Internal Title: Overpayment Analyst) is responsible for researching and resolving overpayment discrepancies, credit balances, returned hospital refund checks and handling patient concerns as needed. This is a Full Time opportunity, working Monday through Friday, from 8:30AM to 5:00PM

Duties (included but not limited to):
  • Perform and validate discrepancy reason coding
  • Initiate refunds of identified overpayments and resolve open discrepancies
  • Monitor take-backs and initiate refunds as appropriate.
  • Review and resolve credit balances
  • Accept phone calls and resolve patient concerns related to account balances
  • Research returned refund checks and take the necessary action to resolve.
  • Identify problem accounts/processes/trends and escalate as appropriate
  • Utilize effective documentation standards that support a strong historical record of actions taken on the account.
  • Ability to perform basic math to ensure accurate statement of accounts receivable
  • Meet the productivity and quality standards of the organization
  • Timely completion and comprehension of all educational requirements
  • Practice and adhere to the "Code of Conduct" philosophy and "Mission and Value Statement"
  • Other duties as assigned

• High school diploma or GED required

• At least one year of overpayment/logging-related experience required
• Strong Microsoft Excel experience required

We offer a convenient location, free parking, training support, competitive compensation, and excellent benefits that include several insurance packages to choose from, paid time off for vacation, sick leave and holidays, company matching 401K.

Parallon is an Equal Opportunity Employer (EOE), minority/Female/Veteran/Disabled, offering a great work environment, challenging career opportunities, and competitive compensation.

Last Edited: 03/07/2018