Assistant Front Office Manager

  • Omni Hotels
  • Corpus Christi, TX, USA
  • Mar 13, 2018
Hospitality / Restaurant / Food Service

Job Description


Corpus Christi Hotel

Located in the lively downtown Marina District, the four-diamond Omni Corpus Christi Hotel offers newly renovated rooms with spectacular views of the Corpus Christi bay. Situated along 131 miles of Texas coast, there are virtually limitless choices for water sports, including year-round sailing, swimming, snorkeling and some of the worlds beat deep-sea fishing. All are just moments away from this spectacular Corpus Christi hotel.

The Omni Corpus Christi Hotel associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Corpus Christi Hotel may be your perfect match.

Job Description

To create an atmosphere in the Hotel which is conducive to the prompt and efficient handling of all guests needs. The Guest Relations Manager will work with all areas of the hotel to ensure maximum guest satisfaction.


  • Capable and willing to work when business demands are greatest.
  • Ensure that all arriving and departing guests are treated with maximum courtesy and are served expeditiously through adherence to Moments of Service standards.
  • Review daily staffing levels with the Director of Rooms in all operating departments to guarantee that guests are receiving quality services.
  • Patrol all guest areas and communicate with staff when assistance is needed.
  • Provide daily feedback of challenges faced and corrections made via the Epitome alert system.
  • Maintain continuous communication with staff in all departments to guarantee that guests are receiving quality services that exceed their expectations.
  • Be alert to potential problems and malfunctions of hospitality services and make on-the-spot corrections.
  • Participate with all other members of management in developing plans to deliver special services to selected guests.
  • Promote a professional and friendly environment.
  • Provide welcome calls to various guests as needed.
  • Ensure a personal welcome to arrivals and where possible escort VIP guests to their rooms.
  • Attend resume and pre-con meetings to assure follow through on pertinent items.
  • Be involved in the resolution of as many guests' complaints and problems
  • Daily lobby coverage
  • Maintain ownership of hotel appearance.


  • Must have at least 2 years of supervisory experience and front desk hotel experience.
  • Must be able to work in a fast paced environment and resolve issues on the spot.
  • Must have excellent interpersonal and communication skills.
  • Must be available for scheduling based on business demands to include weekends and holidays
  • Must be able to work a 50 hour work week.
  • Must have a valid driver's license and an excellent driving record.