Room Service Server / Ideal Service Server

  • Omni Hotels
  • Pittsburgh, PA, USA
  • Feb 14, 2018
Hospitality / Restaurant / Food Service

Job Description

Location

William Penn Hotel

History defines elegance in this classic, downtown Pittsburgh hotel. Since opening the doors in 1916, the Omni William Penn Hotel has played a starring role in the city of Pittsburgh, hosting movie stars, politicians, heads of state, and leaders of business and industry. A recent multi-million dollar renovation has only enhanced the beauty of this luxury hotel to ensure that generations to come will enjoy the outstanding service, guest room accommodations, and award winning cuisine that have defined the Omni William Penn Hotel for decades.

Job Description

To maintain the highest standards possible for the guest by insuring quick, efficient, and professional Room Service.

Responsibilities

  • Complete knowledge of service time, menu and specials
  • Prepare, deliver and serve orders using Moments of Service
  • Inquire if additional service is needed
  • Responsible for each check
  • Pick up trays and tables
  • Responsible for set-up, delivery and presentation of amenities
  • Must consult with supervisor on any food pick up difficulty
  • Attend all designated staff meetings and training sessions
  • Complete any tasks and side duties assigned by manager
  • Responsible for maintenance and cleanliness of room service areas
  • Aid guests in locating other areas of the hotel (walk them to the destination if possible)
  • Adhere to cash handling standards
  • Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets
  • Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications


Qualifications

  • Good communication skills both written and verbal
  • Enthusiastic and friendly with a positive attitude
  • Must have previous food and beverage experience in fine dining or hotel
  • Room Service experience is preferred
  • Must be able to work a flexible schedule including weekends and holidays
  • Minimum high school diploma