Laundry Supervisor

  • Omni Hotels
  • Nashville, TN, USA
  • Feb 13, 2018
General Labor Hospitality / Restaurant / Food Service

Job Description

Location

Nashville Hotel

The Omni Nashville Hotel was specially created to be an authentic expression of Nashville's vibrant music culture. Across from the new Music City Center, the luxury hotel is a one-of-a-kind experience, fully integrated with an expansion of the Country Music Hall of Fame and Museum on four levels. Located on Fifth Avenue between Demonbreun and Korean Veterans Blvd. The Omni Nashville Hotel design is a modern expression of the city's distinct character, incorporating natural materials, exposed steel and regional limestone. The multi-story hotel and expanded museum shares meeting and entertainment space and brings additional restaurants and retail venues to this dynamic destination in downtown Nashville.

The Omni Nashville Hotel's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Nashville may be your perfect match.

Job Description

To ensure proper training and supervision of all Laundry personnel and to deliver prompt, courteous, cost effective service that complies with Omni standards.

Responsibilities

  • Turns on/checks for on status of the ironer and makes sure it is in good operating condition (wax, etc.)
  • Checks all washing machines and dryers to ensure they are in good working condition.
  • Sets priorities for the day for Laundry staff.
  • Assign all Laundry associates to their stations when they check-in.
  • Keeps count and records of all items processed.
  • Personally supervises the spotting and washing of all stained linens/terry.
  • Recommends linen to be converted to rags when necessary.
  • Knowledge of hotel, facilities and events.
  • Oversees the delivery of linens to Food & Beverage and guestroom floors.
  • Responsible for the correct folding of all items. Sets priorities for the linen runners in loading and delivery to floors.
  • Inspects all linen before it leaves the Laundry.
  • Responsible for Laundry associate morale, absenteeism and daily production.
  • Responsible for proper station rotation during the day.
  • Responsible for communication with Housekeeping Assistant, Room Service Manager, Restaurant Manager, Banquet Manager for all daily specials and weekly/monthly requirements.
  • To ensure hotel, guest and associates are maintained in a safe and secure environment.


Qualifications

  • Minimum one year hotel operations experience, preferably in housekeeping or laundry, or minimum six months hotel supervisor experience, in any discipline.
  • Prior experience managing service recovery and associate relations matters required.
  • Candidate must have proven leadership skills and must be able to train, develop, and motivate staff.
  • Ability to teach employees importance of, and how to interact with internal guests and courteously solve internal requests
  • Able to set priorities for the laundry team and provide feedback to others that enhances performance.
  • Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone
  • Solid understanding of housekeeping and laundry supplies and pars preferred.
  • Ability to multi-task and work well under pressure in a fast paced environment
  • Ability to train a staff to produce high volumes of work while maintaining quality per Omni standards
  • Must be proficient with computers.
  • Ability to frequently bend, squat and reach overhead.
  • Ability to operate all commercial laundry equipment.
  • Ability to lift up to 20 pounds intermittently, and occasionally 50 pounds.
  • Ability to push and pull laundry supply carts and other objects weighing up to 75 lbs.
  • Stand or walk for an extended period of time or for an entire shift.
  • Must be able to work a flexible schedule including nights, weekends and holidays.