Doorperson

  • Omni Hotels
  • Boston, MA, USA
  • Feb 13, 2018
Hospitality / Restaurant / Food Service

Job Description

Location

Parker House Hotel

As you pass through the sculpted bronze doors of this luxury Boston hotel, you will be enveloped by the timeless beauty that has made the Omni Parker House a landmark since 1855. Experience the perfect blend of modern amenities and historic charm at America's oldest continuously-operating hotel.Located on the Freedom Trail, guests enjoy grand views of historic downtown Boston, distinguished décor and thoughtful amenities that are evident in every striking detail in each of the 551 luxurious guest rooms. Walk to Beacon Hill, Faneuil Hall Marketplace, Quincy Market, the Financial District, shopping and more. Just 2.5 miles (10-15 minutes) from Logan International Airport. Come join us and our family and create your own history as an employee of this historic property.

Job Description

The Doorperson represents the hotel at the main entrance by greeting guests in an enthusiastic and courteous manner. Maintains driveway traffic flow to allow main hotel entrance accessibility as well as to ensure ample space for passenger and luggage loading and unloading and offers luggage assistance to all guests.

Responsibilities

  • Follow Moments of Service or Forbes standards during every interaction with guests
  • Provides our guests with an exceptional arrival and departure experience that makes them feel welcome
  • Engages the guest to provide superior guest service
  • Ensures the valets are staged to maximize the guest experience
  • Manages the traffic at the front of the hotel
  • Coordinates activity in the drive with the Bell Attendant to ensure timely delivery of luggage and Valet Attendants of guest vehicles
  • Conduct key audit with the Valet Attendant at the end of each shift
  • Maintains the cleanliness of the front of the hotel
  • Notifies the Front Desk and Guest Services of VIP arrivals whenever possible
  • Loads the baggage in the cars or taxis for departing guests
  • Maintains a clean and orderly appearance of the work area at all times


Qualifications

  • Previous customer service experience
  • Previous valet experience preferred
  • Excellent grooming and body language to represent the brand
  • Ability to work outdoors in all weather conditions
  • Ability to lift 50 lbs frequently and work on feet entire shift