Help Desk Analyst

  • Express Employment - CO | FL | GA | HI
  • Roswell, GA, USA
  • Feb 13, 2018

Job Description

Salary: $14-$17/hr



The Helpdesk Technician provides the first point of contact for customers contacting the company for technical support. Helpdesk technicians may also perform field work as needed by existing clientele.

Essential Job Functions
  • Provide remote support, assisting customers to resolve support issues.
  • Visually monitor helpdesk applications and respond to downed/troubled devices.
  • Maintain client records within existing customer relationship management applications.
  • Proactively perform server/workstations maintenance daily.
  • Provide after hours support on-call as needed.
  • Travel to client locations to perform technical support operations.

Required Technical Skills
  • 1-2 Years of experience with Windows based operating systems.
  • 1-2 Years of experience with Microsoft applications.
  • 1-2 Years of experience with i386 based hardware.
  • 1-2 Years of experience providing technical support.

Required General Skills
  • Strong logic and analytical skills.
  • Strong verbal and written communication skills
  • Strong organizational and multi-tasking skills
  • Quick learner/Self motivator
  • Experience troubleshooting Microsoft applications and/or networking components
  • Basic knowledge of computer hardware/software

Qualified candidates apply to and send resumes to Please call our office once you have applied and sent your resume. 770-809-3191

Express Office: Roswell

2440 Old Milton Parkway

Suite 400

Alpharetta, GA 30009