Data Entry Specialist

  • HCA
  • Madison, Nashville, TN, USA
  • Feb 13, 2018

Job Description

Job Code: 26486-4489


No Weekends

HCA, a Fortune 100 company with more than 200,000 employees, is one of the nation's leading providers of healthcare services, operating over 170 locally managed hospitals and over 100 freestanding surgery centers in 20 states and the United Kingdom.

The National Contact Center Management (NCCM) group serves our patients by interacting with them via telephone and other media in order to assist them with their healthcare journeys. NCCM uses a variety of tools that act in tandem with each other and on behalf of our patients and provides services such as provider referrals, connection with healthcare services, and clinical advice.

The Event DAC I provides basic Event-related data services to CRM Stakeholders. The DAC I takes direction from the DAC Supervisor while receiving mentoring and coaching suggestions from more senior level DACs. DAC's enter, modify, update, and correct data primarily in records within the CareLink system.

While the DAC I primarily works on data entry, professional growth and progression within the DAC organization requires a skill set beyond that of a keyboard operator or data clerk. DACs are detail-oriented and possess good analytical skills. The Event DAC I must analysis event data to ensure accuracy and clarity versus simply 'keying-in' data. Follow up is often required with Stakeholders to ensure data appears on the website as intended. The DAC I must look beyond the data form to determine the needs of the Stakeholder.

Key Responsibilities:
  • Serves as a key 'front-line' resource for the Data Management team
  • Works closely with other DACs, Supervisors, and Managers
  • Provides undivided attention on Event-related work
  • Performs basic DAC I level functions including adding Events and conducting basic outreach to Stakeholders as directed
  • Coordinates work assignments and prioritizing tasks based upon direction from the Supervisor.
  • Supports Stakeholder initiated requests related to Events
  • Provides basic analysis of stakeholder documentation and comments, corrects, or escalates as needed
  • Offers input when noticing opportunities for process improvements

Education and Experience:
  • High School Diploma/ GED

  • Proficient in Microsoft Excel, WORD, PowerPoint

  • Experienced working in networked computer setting (including nomenclature i.e. hard drive, shared drive, wireless …)

  • Good written and oral communication skills

  • Good business acumen

  • Ability to work with basic mathematics (high-school math)

Last Edited: 02/12/2018