Customer Service Representative

  • Express Employment Professionals
  • Arden, NC 28704, USA
  • Feb 13, 2018
Business Services

Job Description


PHONE SUPPORT
Working with the other customer service reps make sure the telephones are answered from 8:30 - 5 PM every day. Answer the phone and talk with customers in a professional and friendly manner .

ORDER ENTRY
Enter customer orders into our ERP system (Visual by Infor). Knowledge of how to use a computer and moderate typing skills are required.

INVENTORY RECEIVING
Receive raw materials that have been ordered by our purchasing department. Process these receipts in our ERP system. Sort the raw materials (all weigh less than 10 lbs) and either match them with production orders or put them into the appropriate bin in our inventory closet.

INVOICING
After items are shipped they are invoiced in our ERP system. Invoicing requires a decent understanding of the ERP system (which can be trained) as well as an ability to focus to make sure the invoice is done correctly.

RAW MATERIAL AND FINISHED GOODS INVENTORY CONTROL
Working to maintain the inventory closet so that inventory is accurate. Weekly cycle counts of high use items is required.

PACKAGING, LABELING AND SHIPPING
Shipping the finished product includes taking the completed tool and packaging it in the required box or tube. Then using our label machine making a label for the box or tube. All tools are then packaged into a box using bubble wrap to protect and the box is taped close. Using our ERP system a packing slip is created and attached to the outside of the box. After the box is weighed it is required to print the UPS or FEDEX label using a computer with the UPS program on it.

MAINTAIN RECORDS AND FILING SYSTEM
After the customer order is shipped the hard copy of all the documents is filed into a filing system. The includes pulling the customers original purchase order from the order book and stapling it to the packing slip, Shop Work order and Invoice. Finally the paperwork is filed alphabetically.

Working hours will either be Group A or B
Office (Group A) Office (Group B)
7:00 AM - Shift Start 9:00 AM - Shift Start
11:00 AM - 11:30 Lunch 12:30 - 1:00 Lunch
3:30 PM - Shift Over 5:30 PM Shift Over

Applicant needs to be motivated, trainable, high energy, flexible and with a good sense of humor.

Express Office: Asheville

1979 Hendersonville Road

Suite B

Asheville, NC 28803