Assistant Front Office Manager

  • Omni Hotels
  • San Diego, CA, USA
  • Feb 12, 2018
Hospitality / Restaurant / Food Service

Job Description

Overview

San Diego Hotel

With miles of sandy beaches and a year-round average 70-degree temperature, there is no better place to live and work than sunny San Diego! Within this seaside paradise lies the newly renovated, four-star, Omni San Diego Hotel; a place dedicated to providing a superior experience for both associates and guests.

Omni San Diego's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni San Diego Hotel's commitment to serve our associates and nurture their growth has led to the company's highest rating in associate satisfaction and an impressive internal promotion rate. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni San Diego Hotel may be your perfect match.

Job Description

The Assistant Front Office Manager's main responsibilities are to work closely with Director of Front Office Operations and fellow staff to ensure maximum Front Office operating efficiency at all times, as well as to serve as Manager on Duty during the shift.
Provide five star service in accordance with Omni Standards. Train and assist Front Office associates.

Responsibilities

  • Assist in guest check-in and check-out as needed.
  • Attend meetings as assigned (stand-up, staff, etc.) and ensure that all relevant information is communicated to the Front Office team accurately and promptly.
  • Conduct pre-shift meetings daily.
  • Ensure registration cards are completed.
  • Ensure all needed reports are run regularly.
  • Assist in the training of all Front Office Associates.
  • Communicate effectively with all department managers and staff to ensure that guest needs are met.
  • Handle all guest complaints and issues win a timely manner. Communicate any relevant information to the team via the MOD report as needed.
  • Maintain a high level of competence with all front office computer systems.
  • Assist in training and trouble shooting of all front office computer systems as required.
  • Complete weekly supply inventories to ensure adequate pars.
  • Complete rate discrepancy report and make needed changes.
  • Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, ESP's, Special Requests, etc.
  • Prepare group information sheets.
  • Complete check-out with balance report.
  • Complete credit check daily.
  • Adhere to all systems and controls of the Front Office.
  • Assure knowledge and training of Marketing Programs of company and hotel.


Qualifications

  • Ability to work a varied schedule that will include nights, weekends and holidays is required.
  • Ability to communicate effectively in written and spoken English is required.
  • Ability to stand and walk for long periods of time is required.
  • Ability to effectively utilize computer database programs and Microsoft Office is required.
  • Ability to multi-task and maintain calm under pressure is required.
  • A minimum of 1 year of previous hotel front office experience is required. Previous experience in a luxury hotel is strongly preferred.
  • A high school diploma or equivilent is required. Bachelor's degree is preferred.


End of Job Description

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