Support Center Technician - Evaluation Hire

  • Express Employment - ID | IL | IN
  • Greenfield, IN 46140, USA
  • Feb 12, 2018
Construction / Skilled Trades

Job Description


Salary: $15 per hour

Support Center Technician - Evaluation Hire

Job Summary: Our client continues to grow and needs to hire a Support Center Technician for their Network Operations Department. As a Support Technician, you will provide telephone, email and click-to-chat technical support to phone, dial-up, broadband internet and video customers.

Specific Duties:
  • Provide customer support by taking incoming calls and chat sessions regarding service problems, questions or concerns, including email, web authentication, loss of service, power outage and other associated issues.
  • Process pre-installation Service Orders
  • Monitor various outage/alarm boards, ticketing systems and camerasTesting of returned equipment
  • Provide answering/dispatching services to business customers
  • Occasional work in the field, either face-to-face with the customer or at one of their central offices

Location: Indianapolis, IN East

Position Type: Evaluation Hire

Pay: $15 per hour

Schedule: Monday - Friday, 8am - 5pm

Qualifications:
  • High School diploma required
  • A+ and Network+ Certified or equivalent Microsoft Certification preferred
  • Prior telecommunications, helpdesk or technical support experience preferred
  • Strong communication skills, both verbal and written
  • Ability to work in a team or independently

Four Ways to Apply:
  • Resumes may be emailed directly to Jackie.Proctor@expresspros.com
  • Complete an online application on our website www.expresspros.com submit it to the Indianapolis, IN East location
  • Call our office 317-251-3608
  • Visit our office 5060 East 62 nd Street Suite 118 Indianapolis, IN 46220.

About Express Employment Professionals:

Express can help you find the type of job that is a perfect fit for your needs and abilities, and you''ll never pay a fee for our services and support. Whether you''re looking for a full-time position, part-time work, or a more flexible schedule, Express can place you in a wide range of jobs that meet your employment goals, including Administrative, Commercial, and Professional positions. Let us help you today!

Benefits Available to Eligible Express Associates:
  • Medical Plan
  • Dental Plan
  • Holiday Pay (6 Days Observed)
  • 401(k) Retirement Savings Plan
  • Vision/Eyewear Plan
  • Vacation Pay
  • Life Insurance
  • Prescription Drug Reimbursement
  • Short-Term Disability
  • Referral Bonuses

Express Office: Indianapolis (East)

5060 East 62nd Street

Suite 118

Indianapolis, IN 46220