Mokara Spa Supervisor

  • Omni Hotels
  • Irving, TX, USA
  • Feb 10, 2018
Hospitality / Restaurant / Food Service Salon / Spa / Fitness

Job Description

Location

Mandalay Hotel

Patterned after the exotic charm of a Burmese city, the Omni Mandalay Hotel in Las Colinas is a unique oasis that puts you close to the business and cultural attractions of Dallas. Located on the Mandalay Canal in Irving, Texas' prestigious Las Colinas Urban Center, the Omni Mandalay invites you to experience the elegance of a luxury hotel with a sophisticated Asian touch.

The Omni Mandalay's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Mandalay Hotel in Las Colinas may be your perfect match.

Job Description

To assist the Spa Director with the daily overall operation of the Spa and Salon Responsible to coordinate and supervise spa staff, i.e massage therapists, estheticaians, nail technicians, attendants and front desk schedulers.

Responsibilities

  • To work as part of the spa therapy team to consistently provide the highest possible standard of guest service, creating a sensory journey for guests helping them to rest, relax and regain a sense of balance and harmony in their lives.
  • Ability to deliver Omni Standards of service to Hotel guests while maintaining the Four-Diamond appearance at all times.
  • Coordinate opening and closing schedules for front desk and attendants contingent on business demands.
  • Monitor providers schedules and make changes contingent on business demands.
  • Ability to lead by example by motivating .
  • Ensure all guest challenges have been resolved in a timely manner and management is made aware of the situation.
  • Work closely with Spa Director to communicate spa goals and objectives, policies and procedures, prices and relevant information to spa team.
  • Able to perform other tasks or projects as assigned by Spa Director.
  • Book and confirm appointments, greet guests, provide tours, beverages and check in and check out guests.
  • Motivate the front desk and spa team to up-sell, cross-sell and pre-sell services and products by creating incentives with Spa Director to increase revenue sales.


Qualifications

  • Must have minimum one year experience in a hotel, resort and/or spa environment. Previous supervisory role or experience required.
  • Previous cash handling experience required. Prior inventory experience preferred.
  • Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone
  • Ability to accurately and efficiently input information into computer systems with developed computer proficiencies.
  • Ability to work cohesively with co-workers both within and outside of your department
  • Ability to think clearly, quickly and make concise decisions
  • Ability to work well under pressure, managing a high volume of reservations and guest requests.
  • Strong organizational skills with the ability to multi-task and provide guest follow up in a fast paced environment.
  • Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.
  • Able to work with management on special projects.
  • Able to set priorities for the spa team and provide feedback to others that enhances performance.
  • Candidate must have proven leadership skills and must be able to direct, develop and motivate staff.
  • Ability to teach employees importance of, and how to greet guests and courteously solve requests
  • Move, lift, carry, push, pull, and place objects weighing up to 30 pounds without assistance.
  • Stand or walk for an extended period or for an entire work shift.
  • Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift.
  • Must be able to work a flexible schedule, including being on call for evenings, weekends and holidays.