Reservation Sales Associates (OMAHA, NE)

  • Omni Hotels
  • Omaha, NE, USA
  • Feb 10, 2018
Hospitality / Restaurant / Food Service

Job Description

Location

Omni Hotels and Resorts creates genuine, authentic guest experiences at over 50 distinctive luxury hotels and resorts in leading business gateways and leisure destinations across North America. Omni Hotels is known for its exemplary culture, authenticity to the markets in which we operate, innovation and exceptional service. Our commitment to career development has created tenure and loyalty that enables us to perpetuate our family atmosphere.

Job Description

Omni Hotels & Resorts is known for its exemplary company culture, authenticity to the markets in which we operate, innovation and exceptional service. We are now searching for Reservation Sales Associates to take inbound reservation calls in the Omaha, Nebraska area! We have a New Hire Training class beginning on March 19, 2018! The ideal candidate is friendly, patient, professional and genuine with a service driven attitude. In return, we provide a stable secure company, and family atmosphere with great benefits.

Benefits Include:
  • Competitive Pay!
  • Medical, Dental and Vision Insurance!
  • Flexible Spending Accounts!
  • 401K!
  • Paid Training!
  • Full-Time & Part-Time Schedules Available!
  • Work at Home Opportunities! (must be able to attend FT day classroom training at the center in Omaha)
  • Employee Discounts at Omni properties and much more!


Responsibilities

  • Take calls to assist guest needs with reservations including modifications and cancellations
  • Offering recommendations which will maximize revenue and guest stay satisfaction
  • Maintain a high level of professionalism when speaking with customers
  • Requires the ability to work in a high call-volume environment


Qualifications

  • Must be available to work one weekend day (Saturday or Sunday)
  • Must be located in the Omaha area (within 50 miles)
  • Must be able to attend onsite training in Omaha (Full-Time, Mon-Fri for approximately four weeks)
  • Advanced verbal and written communication skills (English)
  • Ability to work independently to resolve customer inquiries or problems
  • Excellent phone etiquette skills
  • Intermediate experience working with basic computer programs (MS Office, Outlook, etc)
  • Must be able to become proficient on Omni Hotel's reservation system
  • Prior Call Center experience preferred
THE FOLLOWING ARE WORK AT HOME (WAH) REQUIREMENTS - IF YOU ARE INTERESTED IN WAH, PLEASE READ CAREFULLY BEFORE APPLYING:

PC/Laptop Hardware and OS (Mac (Apple) not supported at this time):
  • 64 bit Windows 7 or newer version
  • Dual Core CPU
  • 4GB Ram
  • 50GB Hard Drive free disk
  • 1 NIC (Ethernet)
  • USB Connection
  • Up to date anti-virus software
  • Power Surge Protector
  • Logitech USB Headset Mono H650e (can be purchased on amazon)
Other Items Needed:
  • Internet with 25mb download and 7mb upload
  • Full screenshot of speedtest.net of completed speed test
  • Copy of Internet Service Provider bill documenting internet speed
  • Ergonomically approved desk chair and desk work surface
  • Smoke Detector
  • Fire extinguisher 2.5lbs or more
  • Daily administrative tools such as pens, scratch paper, tissues, etc
  • Photos of work station showing proximity to internet connectivity (must be in the same room)