Assistant Front Office Manager

  • Omni Hotels
  • Pittsburgh, PA, USA
  • Feb 06, 2018
Hospitality / Restaurant / Food Service

Job Description

Overview

William Penn Hotel

History defines elegance in this classic, downtown Pittsburgh hotel. Since opening the doors in 1916, the Omni William Penn Hotel has played a starring role in the city of Pittsburgh, hosting movie stars, politicians, heads of state, and leaders of business and industry. A recent multi-million dollar renovation has only enhanced the beauty of this luxury hotel to ensure that generations to come will enjoy the outstanding service, guest room accommodations, and award winning cuisine that have defined the Omni William Penn Hotel for decades.

Job Description

To work closely with Director of Front Office Operations and night staff to ensure maximum Front Office operating efficiency.

Responsibilities

  • Handle all training with associates to ensure Omni Standards.
  • Communicate with all department managers on continuing basis. Especially the communication with Night Audit each evening/morning.
  • Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.
  • Be very familiar with the hotel computer system for training maintenance and trouble shooting.
  • Complete weekly supply inventories to ensure adequate pars of such.
  • Complete rate discrepancy report and make needed changes.
  • Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, ESP's, Special Requests, etc.
  • Prepare group information sheets.
  • Complete check-out with balance report.
  • Complete credit check daily.
  • Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.
  • Assure knowledge and training of Marketing Programs of company and hotel.
  • Work closely with the Loyalty Ambassador to ensure all select guests are being tracked and serviced.


Qualifications

  • Previous luxury hotel experience is required.
  • Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.
  • Ability to stand for the entire scheduled shift.
  • Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.
  • Four year college degree, preferably in the hospitality industry
  • Knowledge of Property Management Systems and related computer programs
  • Strong knowledge of Microsoft Office Software.