Loyalty Ambassador

  • Omni Hotels
  • Chicago, IL, USA
  • Feb 02, 2018
Hospitality / Restaurant / Food Service

Job Description

Location

Chicago Hotel

Sweet Home for sure... Chicago, the third largest city in the US, is second to none with its stunning architecture and lake front beauty. There is something for everyone in Chi-Town; world class music, theater, dining, museums, sports and shopping to name a few. The 4 star Omni Chicago sits on the world famous Mag Mile amongst high end retail stores and close to many of the most popular tourist attractions in Chicago. We are known for our quality and exceptional service. We only hire only the best to ensure we continue our longstanding tradition.

Omni Chicago's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Chicago Hotel's commitment to serve our associates and nurture their growth has led to the company's highest rating in associate satisfaction and an impressive internal promotion rate. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Chicago Hotel may be your perfect match.

Job Description

The Loyalty Ambassador will effectively provide excellent customer service personally to our Select Guests.

Responsibilities

  • Develop relationships with Select Guests and serve as their point of contact for any hotel or program questions.
  • Create memorable experiences for our Select Guests during their stay.
  • Welcome Select Guests upon arrival and ensure all their requests and needs are met throughout their stay.
  • Resolve any concerns or issues with Select Guest, communicating any needs or special requests to fellow hotel departments.
  • Arrange Select Guest and special occasion amenities via In-Room Dining.
  • Conduct Loyalty Program training with other Front Office and hotel associates.
  • Conduct monthly Loyalty meetings with relevant hotel associates.
  • Promote the Select Guest program to guests that are current not members.
  • Maintain Select Guest product inventories.
  • Conduct guestroom inspections prior to Select Guest arrival.
  • Will assist in Front Office operations as needed.
  • Perform any other duties assigned by the Front Office Management.
  • Be pleasant, smile and greet all guests, using surnames when obtained.
  • Be actively engaged with our guests and deliver memorable guest experiences.
  • Create unique, personalized WOW moments at every opportunity


Qualifications

  • Previous customer/guest service experience required; hotel and front office experience is strongly preferred.
  • Previous experience in high customer contact environment; with previous experience answering customer questions and handling customer concerns.
  • Previous cash handling and multi-phone usage experience.
  • Must possess the ability to multi-task in a busy environment, follow through successfully on guest requests, ensure guest satisfaction, and work as a team player.
  • Must be service and detail oriented; possessing a friendly approachable demeanor and strong problem-solving skills.