Women's Spa Locker Room Guest Service Agent - PT

  • Omni Hotels
  • Carlsbad, CA, USA
  • Feb 01, 2018
Hospitality / Restaurant / Food Service Salon / Spa / Fitness

Job Description

Location

La Costa Resort and Spa

Nestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is honored as the #1 Wellness Spa by Spa magazine. Omni La Costa's acclaimed restaurants present an updated take on locally inspired cuisine and culinary delights. Steps from your door, world-class accommodations, championship golf and tennis, eight pools and more anxiously wait to welcome your arrival.

Omni La Costa associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, Omni La Costa may be your perfect match.

Job Description

Assist Spa and fitness guests and oversee the daily operation of the Locker Room, Fitness area, and Restroom facilities.

Responsibilities

  1. Have good knowledge of Spa and fitness services and communicate appropriately to Spa guests.
  2. Tour spa guests through all outdoor and indoor areas of spa as well as explanation of Agua de la Vida wet areas.
  3. Restock all restroom amenities, lockers, sandals, water, elixirs, ice, cucumbers, fruit, and linens when necessary.
  4. Refreshment of unisex spa restroom in spa hallway.
  5. Lifting and removal of soiled and wet towels/robes and placing in respective linen bins in the linen room. Wiping countertops in all areas, discarding of trash, organization and restocking of reading materials in all areas of the spa. Must keep all indoor and outdoor areas of spa clean. This includes outdoor pool, roman waterfalls, chaise lounges, rolling and restocking fresh pool towels, and picking up any trash on the pool deck.
  6. Provide five star service to members and guests. Call all guests by their names, smile, and communicate with guests in all areas of the spa. Offer towels and chilled water to guests throughout the day.
  7. Operate locker room desk, answer phone at the spa attendant desk and provide detailed information correctly.
  8. Assist when needed in other areas of the spa - TEAMWORK is required. You will be assigned to daily duties in a specific area of the spa and that area will be your responsibility, however if you see a task that needs to be completed in another area it is also your responsibility to assist in the other areas as well.
  9. Must be able to problem solve.
  10. Must be knowledgeable on resort and spa services in order to inform guests.
  11. Assist with monthly linen inventory process.
  12. Upkeep of linen room so that it is clean and organized.
  13. Attend and participate in monthly department meetings and any other assigned mandatory meetings or trainings.
  14. Must be able to communicate with your fellow associates and notify appropriate persons when you are going on break or lunch. No two spa attendants should go to lunch at the same time.


Qualifications

  • No prior experience or training.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
  • Must have exceptional customer service skills.
  • Must have a flexible schedule with open availability on weekends and holidays.


End of Job Description

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