Outreach Specialist- CHS Mint Hill- PT

  • Carolinas Healthcare System
  • Mint Hill, NC, USA
  • Jan 31, 2018
Part time Healthcare

Job Description

Location Details:  CHS Mint Hill
 
 
 
Job Summary
Establishes and maintains on-going patient connections through enterprise navigation and a virtual continuum of care.

Essential Functions
  • Utilizes a Computer Technology Integrated (CTI) telephone answering system for processing inbound and outgoing calls.
  • Demonstrates proficiency in database applications used on a daily basis.
  • Assigns all concerns to appropriate personnel within a timely manner.
  • Schedules reminder calls and follow-up calls to obtain feedback regarding patient experience.
  • Assists clients during times of phone and power outages by maintaining a positive and professional attitude during emergency situations and utilizing the emergency phone system.
Physical Requirements
Sitting, standing and walking required. Occasional squatting, bending, kneeling, reaching, twisting and stair climbing required. Must be able to lift up to 10 pounds.

Education, Experience and Certifications
High School Diploma or GED required; Bachelors Degree preferred. Superior customer service skills and medical terminology preferred. Knowledge of Microsoft office applications and 2 years experience in medical setting.

 
At Carolinas HealthCare System, our patients, communities and teammates are at the center of everything we do. Our commitment to diversity and inclusion allows us to deliver care that is superior in quality and compassion across our network of more than 900 care locations.
 
As a leading, innovative health system, we promote an environment where differences are valued and integrated into our workforce. Our culture of inclusion and cultural competence allows us to achieve our goals and deliver the best possible experience to patients and the communities we serve.
 
Posting Notes: Not Applicable
Carolinas HealthCare System is an EOE/AA Employer