VIP Coordinator

  • Omni Hotels
  • Atlanta, GA, USA
  • Jan 30, 2018
Hospitality / Restaurant / Food Service

Job Description

Location

Atlanta Hotel at CNN Center

Luxurious comfort embraces pure style at the elegant, four-diamond Omni Hotel at CNN Center. Located in the heart of downtown Atlanta within the bustling Centennial Park District, this luxury hotel treats you to views of the spectacular downtown skyline or picturesque Centennial Olympic Park. The Omni Hotel at CNN Center is connected to Philips Arena and the Georgia World Congress Center, and it is the closest hotel to the Mercedes-Benz Stadium.

Omni CNN's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Hotel at CNN Center may be your perfect match.

Job Description

A VIP Coordinator is a representative of the hotel, specializing in customized guest service. It is their responsibility to encourage a courteous, honest, reputable and professional atmosphere.

Responsibilities

  • Responsible for the coordination of VIP stay from pre-arrival/arrival to departure
  • Acts as a liaison between VIP guests and Resort
  • Prepare and distribute amenity requests
  • Completes VIP coordinator checklist
  • Follow-through on all VIP requests
  • Follow-up on guests concerns and complaints
  • Inspect VIP rooms
  • Work closely with housekeeping to ensure VIP status on rooms
  • Work with Rooms controller to block rooms appropriately based on guests' requests.
  • Keep in close contact with past guest and future guests to ensure their stay is memorable.
  • Other tasks as assigned by management
  • NON-ESSENTIAL FUNCTIONS Include The Following.
    • Assist Front Office at peak times
    This brief job profile is to give a general idea of the job and in no way states or implies that these are the only job duties to be performed by the associate in this position. Other duties will be assigned.


Qualifications

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION And/or EXPERIENCE

Vast knowledge of the local area, friendly, caring personality, willing to go one step further to please and clean and neat in appearance. High level of pre planning, organizational skills, and ability to work with all departments and associates.