Concierge - Part Time

  • Omni Hotels
  • Fort Worth, TX, USA
  • Jan 30, 2018
Hospitality / Restaurant / Food Service

Job Description

Location

Fort Worth Hotel



As breathtaking as any West Texas sunset, the Omni Fort Worth Hotel offers a taste of Texas hospitality. Conveniently located in the heart of Fort Worth's exciting downtown, the hotel is adjacent to the Fort Worth Convention Center and within walking distance from the city's cultural centers, restaurants and nightlife. The Omni Fort Worth Hotel received the 2015 TripAdvisor Certificate of Excellence Award, and was named Top 100 Meeting Hotels in the United States in 2014 by Cvent.

The Omni Fort Worth Hotel offers unique employment experiences revolving around associate engagement and innovation. The invigorating world of hospitality resonates through the walls of our one-of-a-kind convention center property. The Omni Fort Worth will continue to be recognized for exemplary guest service and accommodation. As we provide empowerment through our Power of One culture, we work to strengthen and grow the careers of our dedicated associates. The Omni Fort Worth Hotel is searching for dedicated hospitality professionals with guest service mentality to join our extraordinary team!

Job Description

To go above and beyond guests expectations while providing assistance and services for guests in order to ensure pleasurable accommodations.

Responsibilities

  • To arrange bookings, reconfirmation of airline tickets etc.
  • Be fully acquainted with the different points of interests.
  • Assist in arranging for restaurant reservations and limousines as required by our guests.
  • Ensure the delivery of parcels, mail, special deliveries, etc. to the guest rooms.
  • Ensure that the public area (lobby) is maintained, clean and tidy by partnering with Housekeeping department.
  • Accept other special duties as required by management.
  • Set up all amenities for guests celebrating special occasions.
  • Set up special packages that include pre-calls from the concierge and specialized amenities.
  • Interact with other departments to ensure that guest's needs are satisfied.
  • Speak with guests in a friendly, warm manner making them feel welcome to the hotel.
  • Proactively work to seek out ways in which to improve the hotel experience for our guests.
  • Handling of special requests i.e. flowers, telegrams, rental cars, forwarding luggage, private cars etc.


Qualifications

  • Previous luxury hotel experience is required.
  • Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.
  • Ability to stand for the entire scheduled shift.
  • Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.
  • Knowledge of the surrounding area and all of its attractions.
  • Knowledge of Property Management Systems and related computer programs
  • Strong knowledge of Microsoft Office Software.